Lead UK Collections & Mortgage Recovery Coach

TASQ Staffing Solutions; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A staffing agency in Quezon City is looking for candidates for a banking support role focused on UK financial customer service. The position requires a Bachelor's degree and 4 to 5 years of relevant experience in banking and collections. Candidates with leadership experience in UK collections and proven support for clients with mortgage arrears will be preferred. This role is fully onsite and entails a shifting work schedule aligned with UK time.

Qualifications

• Must have 4 to 5 years of US/UK banking and collections experience.
• Leadership experience in collections is preferred.
• Experience in coaching and supporting colleagues is highly desirable.

Responsibilities

• Provide effective customer service in UK financial operations.
• Support customers experiencing mortgage arrears.
• Undertake complex financial support and litigation activities.

Skills

Leadership experience in UK collections/recoveries

Customer support for mortgage arrears

Coaching internal colleagues

Complex financial support

Exposure to UK banking

Education

Bachelor's Degree

Job description

A staffing agency in Quezon City is looking for candidates for a banking support role focused on UK financial customer service. The position requires a Bachelor's degree and 4 to 5 years of relevant experience in banking and collections. Candidates with leadership experience in UK collections and proven support for clients with mortgage arrears will be preferred. This role is fully onsite and entails a shifting work schedule aligned with UK time.