Lead Trainer (CPC) - Outpatient Coding

Cotiviti Philippines Inc; Pasig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Cotiviti Philippines Inc is seeking an experienced Leader – Training Team to drive frontline and leadership training initiatives from our Pasig office. This onsite role focuses on designing, delivering, and refining curricula that build competency and compliance across clinical and non-clinical teams.

You will mentor trainers, set KPIs, coordinate with SMEs and HR, and ensure programs align with client requirements and audits.

Qualifications

• Bachelor’s degree in education, Healthcare, Human Resources, or a related field.
• Must be CPC certified with coding audit experience.
• Certification in Train-the-Trainer (TTT) is mandatory.
• Minimum 5+ years of experience in training, including at least 2 years in a leadership role.
• Proven experience in managing training teams (clinical and non-clinical).
• Strong experience in creating structured, engaging, and outcome-based training content.

Responsibilities

• Lead and manage a team of clinical and non-clinical trainers.
• Oversee the design, development, and implementation of training materials, e-learning modules, and other instructional content.
• Ensure training programs meet compliance and industry standards.
• Conduct training needs analysis with department heads to identify skill gaps.
• Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention.
• Facilitate Train-the-Trainer (TTT) sessions and provide coaching and feedback to trainers.
• Collaborate with SMEs, quality, HR, and operations to align training with business objectives.
• Support onboarding programs for new employees and refresher training for existing staff.
• Stay updated on industry best practices, technologies, and learning methodologies to continuously evolve training programs.
• Manage training schedules, documentation, and reports for audits and internal evaluations.
• Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.
• Interact with stakeholders for material and curriculum updates and to ensure appropriate changes are included in future classes.
• Responsible for training effectiveness analysis.
• Conduct formal walk-through of training materials and make revisions with course development, as necessary.
• Conducting trainings
• Keeping record of training progress around the year.
• Re-assessment of unsuccessful candidates for re-locating/ deployment into other processes.
• Creating modules as per the SLA and business requirements.
• Documenting the performance of the trainees and sending it for evaluation to required stakeholders.

Skills

Leadership

Training program development

Instructional design

Team management

Communication skills

Education

Bachelor's degree in education, Healthcare, HR or related field

Job description

Be part of our pioneer Outpatient Coding Program and grow your career with us. This is an onsite role based in our Pasig office.

PRINCIPLE PURPOSE OF JOB:

We are seeking an experienced and dynamic Leader – Training Team to lead a group of skilled clinical and non-clinical trainers. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals.

RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree in education, Healthcare, Human Resources, or a related field.
• Must be CPC certified with coding audit experience
• Certification in Train-the-Trainer (TTT) is mandatory.
• Minimum 5+ years of experience in training, including at least 2 years in a leadership role.
• Proven experience in managing training teams (clinical and non-clinical).
• Strong experience in creating structured, engaging, and outcome-based training content.

JOB RESPONSIBILITIES

• Lead, mentor, and manage a team of clinical and non-clinical trainers to deliver high-quality training programs.
• Oversee the design, development, and implementation of training materials, e-learning modules, and other instructional content.
• Ensure training programs meet compliance and industry standards for both clinical and non-clinical functions.
• Conduct training needs analysis in coordination with department heads to identify skill gaps and design targeted learning solutions.
• Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention.
• Facilitate Train-the-Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance.
• Collaborate with subject matter experts (SMEs), quality, HR, and operations to align training with business objectives.
• Support onboarding programs for new employees and refresher training for existing staff.
• Stay updated on industry best practices, technologies, and learning methodologies to continuously evolve training programs.
• Manage training schedules, documentation, and reports for audits and internal evaluations.
• Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.
• Interact with stakeholders for material and curriculum updates and to ensure appropriate changes are included in future classes.
• Responsible for training effectiveness analysis.
• Conduct formal walk-through of training materials and make revisions with course development, as necessary.
• Conducting trainings
• Keeping record of training progress around the year.
• Re-assessment of unsuccessful candidates for re-locating/ deployment into other processes.
• Creating modules as per the SLA and business requirements.
• Documenting the performance of the trainees and sending it for evaluation to required stakeholders.