Process Trainer - Medical Coding

Cotiviti Philippines Inc; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

Cotiviti Philippines Inc. is seeking a Training Lead to onboard frontline agents and drive upskilling aligned with client and organizational standards.

The role emphasizes instructional design, program development, and leadership to foster a high-performance training culture and consistent knowledge transfer across healthcare processes.

Qualifications

• Design and deliver comprehensive training programs for frontline healthcare teams.
• Develop and implement outcome-based training content with measurable impact.
• Lead and coach trainers to maintain high performance and knowledge transfer.

Responsibilities

• Design training programs (e-learning modules, workshops, manuals).
• Deliver live training sessions with clear, engaging delivery.
• Create assessments and feedback to gauge comprehension and effectiveness.
• Update materials based on changes and feedback.
• Partner with SMEs to tailor training to team needs.
• Analyze training metrics to drive improvement.
• Lead onboarding sessions and continuous learning modules.
• Oversee CRT and OJT execution and learner progress.
• Coach trainers through Train-the-Trainer sessions.

Skills

Training leadership

Instructional design

L&D strategy

Stakeholder mgmt

Education

PHRN Nursing

Medical Allied grad

CPC coding audit

Job description

To ensure frontline agents are effectively onboard and continuously upskilled, empowering them to comply with client and organizational standards while delivering high-quality service. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals.

JOB ROLES & RESPONSIBILITIES

• Design training programs (e‑learning modules, workshops, manuals) centered on key processes.
• Deliver live training sessions—ensuring clarity, engagement, and knowledge retention.
• Develop assessments and feedback mechanisms to gauge comprehension and effectiveness.
• Continuously update materials based on changes, feedback, and evolving best practices.
• Partner with SMEs and stakeholders to customize training to varied team needs.
• Collect and analyze training metrics to identify areas for course improvement.
• Conduct engaging classroom training sessions for new hires employees.
• Ensure seamless execution of the Classroom Training (CRT) program and On-The-Job Training (OJT), monitoring learner progress.
• Facilitate Train-the-Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance.
• Creating modules as per the SLA and business requirements.
• Documenting the performance of the trainees and sending it for evaluation to be required stakeholders.
• Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention.
• Facilitate New User Onboarding ensuring proper access to tools (Manage the setup for new users, including tool access requests, role assignment, alignment with business units, client coordination, and people alignment).
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning.
• May support Instructional Design team in designing and developing training materials for various instructional delivery.
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys.
• Lead onboarding sessions for new joiners and continuous learning modules for existing employees.

Qualification:

• Bachelor’s degree in Nursing with active PHRN license.
• Minimum 2+ years of experience in training, including at least 2 years in a leadership role.
• Graduate of any Medical Allied courses & Must be CPC certified with coding audit experience
• Experience in US healthcare.
• Strong experience in creating structured, engaging, and outcome-based training content.