Lead Technical Learning Experience Architect

TaskUs; Hinoba-an; On-site; PHP 420,000 - 640,000; Full time

Job summary

TaskUs in the Philippines seeks a Learning Experience Leader to design and expand training programs for IT and engineering teams. You will develop curricula, deliver hands-on training, and maintain knowledge bases while ensuring security best practices and compliance.

You will lead end-user and enterprise training, collaborate with product teams, and contribute to a culture of continuous learning and improvement within TaskUs.

Qualifications

• Bachelor’s degree in IT-related field.
• 1–2 years of working experience in training or teaching.
• Solid understanding of conferencing fundamentals: AV routing, screen sharing, and enterprise permissions.
• Knowledge of in-app generative and agentic AI features (transcriptions, AI summaries, translations).
• Proven ability to create training assets (slides, guides, videos).
• Strong oral and written communication; fluency in English.

Responsibilities

• Set standards and expectations through conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training with curriculum, exams, and enterprise endorsement prep.
• Deliver technical preparatory training for expert technical support and desktop support personnel on network issues and new tech.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities across the organization.
• Amend and revise training programs with product development to resolve issues and speed up releases.
• Act as SME to develop and maintain technical training documentation and knowledge base articles.
• Develop and execute induction and enablement programs for specialized engineering roles to accelerate on-boarding.
• Monitor trainees’ progress and discuss with managers.
• Ensure statutory training requirements are met and explore e-learning packages.
• Research and present new technologies and methodologies in workplace learning.
• Ensure trainees adhere to the Code of Conduct.

Skills

Conferencing basics

AI features

Training assets

Technical writing

Fluent English

Project management

Interpersonal skills

Mentoring

Communication

Flexible schedule

Time management

Education

Bachelors in IT/related field

Job description

TaskUs in the Philippines seeks a Learning Experience Leader to design and expand training programs for IT and engineering teams. You will develop curricula, deliver hands-on training, and maintain knowledge bases while ensuring security best practices and compliance.

You will lead end-user and enterprise training, collaborate with product teams, and contribute to a culture of continuous learning and improvement within TaskUs.