Lead, Technical Implementations — PCI & Analytics

Testing Site - JPMC; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Testing Site - JPMC is seeking a Technical Implementations Team Lead to guide analysts through governance, integration testing, and ongoing improvements for credit card processing clients. You’ll ensure timely deliverables, manage escalations, and drive automation-driven efficiency within a fast-paced, accountable culture.

You will oversee a team of analysts, collaborate with cross‑functional centers of excellence, and communicate performance trends to senior management to continuously elevate

Qualifications

• Minimum 5 years leading Operations/Tech teams.
• Experience managing teams of 8–10 employees.
• Ability to tell stories with data and trends.
• Strong risk and control mindset; automation skills.
• PCI compliance awareness.
• Excellent verbal and written communication.

Responsibilities

• Lead and develop a team of Technical Implementations analysts, setting clear goals and providing coaching.
• Investigate and resolve issues affecting compliance and audit readiness (including PCI).
• Manage quality processes and procedures, maintain quality testing plans, and document testing results; expand testing where needed to mitigate post‑integration production issues.
• Prepare reporting to validate quality results and highlight trends and opportunities for efficiency, performance improvement, and training.
• Manage and audit individual performance quarterly; take corrective action when needed.
• Participate in leadership meetings to review quality trends, operational issues, and compliance concerns impacting department operations.
• Collaborate with partner teams to evolve processes, metrics, and workflows for continuous improvement.
• Track and manage issues, ensuring effective communication of status and risks to senior management.
• Drive deliverables from subject matter experts and oversee escalations and special projects to improve integration testing outcomes.
• Contribute to special projects supporting top‑tier clients in merchant services.

Skills

Team leadership

Data storytelling

Risk & controls

Process automation

Stakeholder management

Communication

Deadline-driven

Problem-solving

Tools

MS Visio

PowerPoint

Excel

Job description

Testing Site - JPMC is seeking a Technical Implementations Team Lead to guide analysts through governance, integration testing, and ongoing improvements for credit card processing clients. You’ll ensure timely deliverables, manage escalations, and drive automation-driven efficiency within a fast-paced, accountable culture.

You will oversee a team of analysts, collaborate with cross‑functional centers of excellence, and communicate performance trends to senior management to continuously elevate