Lead – Process Excellence

Shearwater Health; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid to Temporary WFH set-up

HMO on Day 1 with 2 Dependents upon re

Group Life Insurance

Highly Competitive Salary

Annual Salary Increase

Performance Bonus

Service Incentive Leave (SIL)

Visa Sponsorship & Work Abroad

Job summary

Shearwater Health in the Philippines is hiring a Process Excellence Lead to drive operational excellence across our healthcare services. You will lead medium-complexity Lean Six Sigma projects, analyze performance data, and implement solutions that raise quality, efficiency, and patient care.

You will partner with Operations, Reporting/MIS, and other teams to identify improvement opportunities, execute structured problem-solving, and sustain gains with clear documentation and standardized

Qualifications

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification.
• 3–5 years of experience in process improvement or related roles.
• Hands-on experience leading Green Belt projects using DMAIC, RCA, process mapping, and workflow analysis.
• Ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Experience creating SOPs, process maps, and training materials.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Leads medium-complexity Lean Six Sigma projects to improve quality, efficiency, and customer experience.
• Partners with Operations, Reporting, and cross-functional teams to identify improvement opportunities and execute structured problem-solving.
• Sustain gains through standardized processes and clear documentation.

Skills

Lean Six Sigma Green Belt

Strong analytical skills

Strong communication skills

Excel & PowerPoint proficiency

SOPs & process maps documentation

Education

Bachelor's degree in Business/Industrial Engineering/Data Analytics/Operations Management

Tools

DMAIC

Root Cause Analysis (RCA)

Power BI

Tableau

Job description

Let your Passion Lead You at the Home of Clinicians with over 5000+ employees who have trusted us with their careers!

Physical Sites: Taguig, Cebu, and Pampanga

Our employees advocates for better patient care while enjoying these benefits:

• Hybrid to Temporary WFH set-up

• HMO on Day 1 with 2 Dependents upon regularization

• Group Life Insurance

• Highly Competitive Salary

• Annual Salary Increase

• Performance Bonus

• Service Incentive Leave (SIL) with Leave Conversion

• Work-Life Integration

• Get Visa Sponsorship & Work Abroad (*)
  *Terms and Conditions Apply

The responsibilities of aProcess Excellence Lead are outlined but not limited to the following:

• Supports the organization's continuous improvement and operational excellence agenda by leading medium-complexity Lean Six Sigma projects, analyzing process performance, and implementing data-driven solutions that improve quality, efficiency, and customer experience.

• Partners closely with Operations, Reporting, and cross-functional teams to identify improvement opportunities, execute structured problem-solving.

• Sustain gains through standardized processes and clear documentation.

Required Qualifications:

• Bachelor's degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field

• Lean Six Sigma Green Belt certification

• At least 3-5 years of experience in process improvement, operations, business analysis, or continuous improvement roles

• Hands-on experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis

• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations

• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools

• Experience creating SOPs, process maps, and training materials

• Strong communication skills, with the ability to present findings clearly to cross-functional teams

• Ability to collaborate effectively with Operations, Reporting/MIS, and cross-functional partners

• Strong organizational skills with the ability to manage multiple projects simultaneously

Preferred:

• Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level

• Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams

• Familiarity with data visualization tools (e.g., Power BI, Tableau)

• Strong facilitation skills for workshops, huddles, and process reviews

• Ability to influence stakeholders and drive adoption of new processes

• Demonstrated success in sustaining improvements through control plans and standardized documentation

• Experience in business writing, process documentation, and delivering training

• Strong problem-solving skills with the ability to work independently and within a team