Lead Process & AI Solutions Consultant (US Hours)

Health Carousel Global Services, Inc.; Metro Manila; On-site; PHP 1,339,000 - 1,841,000; Full time

Benefits offered by this job

HMO coverage with dependent

Group life insurance

13th-month pay

Job summary

Health Carousel Global Services, Inc. is seeking a Principal Consultant to lead end-to-end process analysis, redesign, and AI-enabled solution delivery for a US-hours schedule.

You will own the full cycle from discovery to documentation, building scalable processes and AI-driven tasks across multiple business areas for a US-based client. This role combines hands-on process work with leadership of a Senior Business Process Analyst.

Qualifications

• Graduate of any four-year course.
• At least 5 years in business process analysis, process improvement, consulting, or intelligent automation, with end-to-end ownership of redesign work.
• Hands-on experience delivering AI or large language model solutions in a business setting, such as agents, assistants, retrieval-based tools, or document intelligence.
• Working fluency with at least one agent or language model framework, and with prompting, context, and evaluation practices.
• Proven ability to run stakeholder sessions independently, including with senior US-based leaders.
• A track record of quickly building real expertise in unfamiliar business areas.
• Strong process mapping and documentation skills, and advanced spreadsheet skills.
• Excellent written and spoken English.
• Willing to work US hours on a permanent basis

Responsibilities

• Lead walkthroughs and current-state interviews, treating each account as evidence to be checked rather than the final answer.
• Build the true end-to-end picture from all available evidence, including people’s accounts, system data, ticket history, contracts, and regulatory requirements.
• Probe and challenge. When a process doesn’t match the evidence, or a step survives only because it always has, say so and offer a better option.
• Research and apply industry practice and regulatory expectations.
• Design future-state processes with clear attention to exceptions, controls, evidence, and ongoing measurement.
• Assess each task as human-only, AI-supported, AI-automated, or eliminated, and record the reasoning.
• Build, test, and deploy AI solutions for qualified tasks, such as document review and extraction, classification and routing, drafting and summarization, reconciliation, and exception handling.
• Design human review checkpoints, fallback steps, and escalation paths that make a solution safe in compliance-critical work.
• Set up testing and monitoring, including accuracy checks, regression checks, and logging that can support an audit.
• Monitor, fix, improve, or retire solutions, and report the actual benefit delivered.
• Break work into clear, assignable tasks with defined inputs, outputs, decision rules, and exception paths.
• Write process documentation that a capable newcomer can follow without long shadowing.
• Define measures that stay the same no matter who performs the work or where.
• Support knowledge transfer, parallel runs, acceptance, and handover.
• Take assignments across any area of the client’s business, building the knowledge you need for each.
• Own the full chain needed to make a new process work, from roles and templates to training and change materials.
• Use whatever tool or method gets the result.
• Guide and review the Business Process Analyst’s work, and contribute reusable tools to the team’s methods

Skills

English fluency

Stakeholder management

Process mapping

AI/Automation experience

US hours compatibility

Education

Four-year degree

Tools

Process mining tools

RPA tools

AI frameworks

Job description

Health Carousel Global Services, Inc. is seeking a Principal Consultant to lead end-to-end process analysis, redesign, and AI-enabled solution delivery for a US-hours schedule.

You will own the full cycle from discovery to documentation, building scalable processes and AI-driven tasks across multiple business areas for a US-based client. This role combines hands-on process work with leadership of a Senior Business Process Analyst.