Principal Consultant, Process & AI Solutions (US Hours)

Health Carousel Global Services, Inc.; Metro Manila; Sur place; PHP 1 339 000 - 1 841 000; Plein temps

Avantages offerts par ce poste

HMO coverage with dependent

Group life insurance

13th-month pay

Résumé du poste

Health Carousel Global Services, Inc. is seeking a Principal Consultant to lead end-to-end process analysis, redesign, and AI-enabled solution delivery for a US-hours schedule.

You will own the full cycle from discovery to documentation, building scalable processes and AI-driven tasks across multiple business areas for a US-based client. This role combines hands-on process work with leadership of a Senior Business Process Analyst.

Qualifications

• Graduate of any four-year course.
• At least 5 years in business process analysis, process improvement, consulting, or intelligent automation, with end-to-end ownership of redesign work.
• Hands-on experience delivering AI or large language model solutions in a business setting, such as agents, assistants, retrieval-based tools, or document intelligence.
• Working fluency with at least one agent or language model framework, and with prompting, context, and evaluation practices.
• Proven ability to run stakeholder sessions independently, including with senior US-based leaders.
• A track record of quickly building real expertise in unfamiliar business areas.
• Strong process mapping and documentation skills, and advanced spreadsheet skills.
• Excellent written and spoken English.
• Willing to work US hours on a permanent basis

Responsabilités

• Lead walkthroughs and current-state interviews, treating each account as evidence to be checked rather than the final answer.
• Build the true end-to-end picture from all available evidence, including people’s accounts, system data, ticket history, contracts, and regulatory requirements.
• Probe and challenge. When a process doesn’t match the evidence, or a step survives only because it always has, say so and offer a better option.
• Research and apply industry practice and regulatory expectations.
• Design future-state processes with clear attention to exceptions, controls, evidence, and ongoing measurement.
• Assess each task as human-only, AI-supported, AI-automated, or eliminated, and record the reasoning.
• Build, test, and deploy AI solutions for qualified tasks, such as document review and extraction, classification and routing, drafting and summarization, reconciliation, and exception handling.
• Design human review checkpoints, fallback steps, and escalation paths that make a solution safe in compliance-critical work.
• Set up testing and monitoring, including accuracy checks, regression checks, and logging that can support an audit.
• Monitor, fix, improve, or retire solutions, and report the actual benefit delivered.
• Break work into clear, assignable tasks with defined inputs, outputs, decision rules, and exception paths.
• Write process documentation that a capable newcomer can follow without long shadowing.
• Define measures that stay the same no matter who performs the work or where.
• Support knowledge transfer, parallel runs, acceptance, and handover.
• Take assignments across any area of the client’s business, building the knowledge you need for each.
• Own the full chain needed to make a new process work, from roles and templates to training and change materials.
• Use whatever tool or method gets the result.
• Guide and review the Business Process Analyst’s work, and contribute reusable tools to the team’s methods

Connaissances

English fluency

Stakeholder management

Process mapping

AI/Automation experience

US hours compatibility

Formation

Four-year degree

Outils

Process mining tools

RPA tools

AI frameworks

Description du poste

Job title: Principal Consultant, Process & AI Solutions (US Hours)

Company: Health Carousel Global Services, Inc. (HCGSI)

Location: Ortigas Center, Pasig City

Employment type: Full-time

Schedule: Night shift (US Eastern business hours)

About the role

HCGSI is building a new Process Excellence team, and we're looking for a Principal Consultant to be its senior professional seat.

You will deliver the improvement work: running redesign cycles independently from discovery through approved documentation and adoption, building the AI solutions that make the redesigned process faster and more reliable, and defining processes and measures so the work can be performed anywhere.

This is a hands-on role. You'll sit with the operating team, understand the work better than any single participant does, and build against the real process rather than delivering a roadmap.

You'll support improvement work requested by our US-based client across different business areas. You won't be tied to one function. One quarter you may work on immigration processing, the next on finance or contracting.

This is a professional-track role. You'll have senior-level impact and pay without needing to manage a team, and you'll guide our Business Process Analyst on shared projects.

What you'll do

Process analysis and redesign

• Lead walkthroughs and current-state interviews, treating each account as evidence to be checked rather than the final answer

• Build the true end-to-end picture from all available evidence, including people's accounts, system data, ticket history, contracts, and regulatory requirements

• Probe and challenge. When a process doesn't match the evidence, or a step survives only because it always has, say so and offer a better option.

• Research and apply industry practice and regulatory expectations

• Design future-state processes with clear attention to exceptions, controls, evidence, and ongoing measurement

AI solution delivery

• Assess each task as human-only, AI-supported, AI-automated, or eliminated, and record the reasoning

• Build, test, and deploy AI solutions for qualified tasks, such as document review and extraction, classification and routing, drafting and summarization, reconciliation, and exception handling

• Design human review checkpoints, fallback steps, and escalation paths that make a solution safe in compliance-critical work

• Set up testing and monitoring, including accuracy checks, regression checks, and logging that can support an audit

• Monitor, fix, improve, or retire solutions, and report the actual benefit delivered

Portable process and measure design

• Break work into clear, assignable tasks with defined inputs, outputs, decision rules, and exception paths

• Write process documentation that a capable newcomer can follow without long shadowing

• Define measures that stay the same no matter who performs the work or where

• Support knowledge transfer, parallel runs, acceptance, and handover

Practical execution and adoption

• Take assignments across any area of the client's business, building the knowledge you need for each

• Own the full chain needed to make a new process work, from roles and templates to training and change materials

• Use whatever tool or method gets the result. A well-designed process that doesn't work hasn't been delivered.

• Guide and review the Business Process Analyst's work, and contribute reusable tools to the team's methods

What we're looking for

• Graduate of any four-year course

• At least 5 years in business process analysis, process improvement, consulting, or intelligent automation, with end-to-end ownership of redesign work

• Hands-on experience delivering AI or large language model solutions in a business setting, such as agents, assistants, retrieval-based tools, or document intelligence, including at least one solution you personally built, deployed, and supported in production

• Working fluency with at least one agent or language model framework, and with prompting, context, and evaluation practices

• Proven ability to run stakeholder sessions independently, including with senior US-based leaders

• A track record of quickly building real expertise in unfamiliar business areas

• Strong process mapping and documentation skills, and advanced spreadsheet skills

• Excellent written and spoken English

• Willing to work US hours on a permanent basis

Nice to have

• Data analytics and visualization skills

• Process mining or process intelligence tools

• Lean Six Sigma Green Belt, business analysis, or cloud/AI certifications

• Consulting, BPO, or shared-services background

• RPA or intelligent automation experience

• Work in compliance-driven or audited environments

• Exposure to healthcare, staffing, or immigration processing

Work schedule

• Monday to Friday, 8:00 a.m. to 5:00 p.m. US Eastern Time (night shift in the Philippines)

• Philippine hours shift by one hour when US daylight-saving time starts or ends

• Follows the US holiday calendar

Compensation and benefits

• Basic monthly salary: ₱120,000 to ₱165,000, depending on qualifications

• 20% night-shift premium

• HMO coverage with dependent

• Group life insurance

• Monthly allowances

• Vacation, sick, birthday, and bereavement leave

• 13th-month pay and government-mandated benefits

• Clear growth path within the Process Excellence team