Lead Logistics Customer Experience And FINOPS Specialist

A.P. Moller - Maersk; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

A.P. Moller - Maersk is seeking a Documentation Specialist to manage daily export/import documentation tasks in line with defined IOPs and client requirements.

The role emphasizes data quality, timely submission to stakeholders, adherence to procedures, and readiness to assist peers and train new hires as needed. Strong attention to detail and ability to coordinate with multiple parties across a busy logistics environment are essential.

Qualifications

• Experience in preparing export/import documentation.
• Commitment to data quality and meeting SLAs.
• Ability to support peers and train new hires.

Responsibilities

• Prepare export/import documentation accurately and timely for stakeholders.
• Adhere to IOPs and check deviations with stakeholders.
• Focus on data quality to ensure SLA compliance.
• May assist peers with process or technical challenges and train new hires.

Skills

Documentation

Data quality

Stakeholder communication

Process adherence

Job description

Job Description:

Has responsibility for handling daily Documentation tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.

May support peers with technical or process related challenges during process execution.

Has accountability for preparation of export/import documentation andsubmission of the same timely and accurately to stakeholders.Adheres to IOPs and deviations to be checked prior with stakeholders.Focuses on data quality to ensure SLAs are met.Up-to-date understanding/training of Process and IOPs to createdocumentation.May perform root cause analyses in the event of escalations.May train new hires on the process(es).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process.