Lead Logistics Customer Experience & Operations Specialist

Damco Spain SL; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Maersk in Manila is seeking a Lead Logistics CX & Operations Specialist who will own the job file and manage shipper bookings, Shipping Instructions, FCRs, and Bills of Lading, ensuring accurate and timely documentation in the system.

You will interact with international colleagues, contribute to process improvements, and support customers through onboarding, relationship management, and dispute handling in a dynamic global logistics environment.

Qualifications

• Ownership of the job file and updating bookings and documents in the system.
• Experience with shipping documentation and export processes.
• Ability to collaborate with cross-functional teams in a global logistics environment.

Responsibilities

• Customer channel management and case handling.
• Onboarding and relationship management with customers.
• Contract and dispute management related to shipments.
• Other duties within the logistics CX & Operations scope.

Job description

Lead Logistics Customer Experience & Operations Specialist

Acts as the owner of the job file and has responsibility for managing/updating Shipper bookings, Shipping Instructions, FCRs, Bill of Lading and other export shipping documents in the system.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Lead Logistics CX & Operations Specialist

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards yet can also make departures from established processes to resolve problems.

A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to elevate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applications without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].