Lead Logistics Customer Experience & Operations Specialist

APM Terminals; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

APM Terminals is seeking a Lead Logistics Customer Experience & Operations Specialist in Manila, Philippines, to support end-to-end supply chain operations for ocean export/import with Schneider Electric. This role emphasizes operational excellence and customer satisfaction through strong coordination among various stakeholders.

You will manage daily logistics operations, ensure accuracy in documentation, and monitor shipment progress, while leveraging your expertise in international shipping practices. A proactive and detail-oriented approach is essential for managing multiple tasks effectively in this dynamic environment.

Qualifications

• Proven ability to manage multiple priorities in a fast-paced logistics environment.
• Experience in ocean freight is an advantage.
• Proactive, solution-oriented mindset.

Responsibilities

• Manage daily operations from booking to shipment execution.
• Act as primary point of contact for customers and carriers.
• Ensure accuracy of shipping documents.
• Monitor shipment progress and ensure adherence to timelines.
• Manage operational exceptions and provide timely resolution.

Skills

Detail-oriented

Strong operational knowledge

Strong communication skills

Proficiency in Microsoft Office

Understanding of end-to-end supply chain

Knowledge of Incoterms

Ability to manage multiple tasks

Job description

The Lead Logistics Customer Experience & Operations Specialist supports end-to-end supply chain in ocean export/import operations for Schneider Electric, ensuring smooth booking, accurate documentation, and timely shipment execution. This role plays a key part in delivering a consistent and reliable customer experience through strong coordination and operational excellence.

Key Responsibilities

• Manage daily operations from booking to shipment execution, ensuring accuracy, timeliness, and strong coordination across stakeholders.
• Manage end‑to‑end booking process (validation, scheduling, and carrier coordination).
• Act as primary point of contact for customers, carriers, and internal teams.
• Ensure accuracy and completeness of shipping documents (B/L, SWB, SI, etc.).
• Monitor shipment progress and ensure adherence to timelines and cut‑offs.
• Handle both FCL and LCL shipments, including co‑loader coordination.
• Manage operational exceptions and provide timely resolution to minimize disruptions.
• Conduct or support training sessions with vendors/customers (e.g., onboarding, system navigation, process alignment).
• Maintain trackers and provide clear shipment visibility.
• Support billing processes, invoice dispatch, and dispute follow‑up.

What We’re Looking For

• Detail‑oriented, proactive, and able to manage multiple priorities in a fast‑paced logistics environment.
• Strong operational knowledge, able to handle complex scenarios, and works well with cross‑functional and external stakeholders.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Strong background in logistics operations, with understanding of end‑to‑end supply chain (3PL to 4PL perspective).
• Good knowledge of Incoterms and international shipping practices.
• Experience handling exceptions and complex operational scenarios.
• Ability to manage multiple tasks and meet deadlines.
• Proactive, solution‑oriented mindset.
• Flexible and adaptable to changing operational demands.
• Willingness to learn and continuously improve.
• Experience in ocean freight is an advantage.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].