Lead Logistics Customer Experience and FINOPS Specialist

A.P. Moller - Maersk; Pasig; On-site; PHP 320,000 - 480,000; Full time

Job summary

Maersk is seeking a Documentation Specialist in Metro Manila to handle daily documentation tasks in line with Client/Process IOPs and ensure quality of service.

You will support peers, prepare export/import docs, adhere to IOPs, maintain data quality to meet SLAs, stay up-to-date with processes, and may train new hires.

Responsibilities

• Handle daily documentation tasks in line with Client/Process IOPs and ensure service quality at all times.
• Support peers with technical or process-related challenges during process execution.
• Prepare export/import documentation and submit to stakeholders timely and accurately.
• Adhere to IOPs; deviations checked with stakeholders.
• Focus on data quality to ensure SLAs are met.
• Maintain up-to-date understanding/training of processes and IOPs to create documentation.
• May perform root cause analyses during escalations.
• May train new hires on the processes.

Job description

Has responsibility for handling daily Documentation tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.

May support peers with technical or process related challenges during process execution

Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders.Adheres to IOPs and deviations to be checked prior with stakeholders.Focuses on data quality to ensure SLAs are met.Up-to-date understanding/training of Process and IOPs to create documentation.May perform root cause analyses in the event of escalations.May train new hires on the process(es).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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