Lead, Learning Systems (Philippines)

Carnival Corporation; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Carnival Corporation's Cruise Administration Services, Inc. (CASI) in Metro Manila seeks a Lead, Learning Systems to manage shipboard LMS and provide expert guidance. The role drives advanced system administration, optimization, and alignment with training goals.

You will coordinate with HR, IT, and vendors to ensure seamless data integration and training delivery. This position requires strong project management, leadership, and communication skills to lead complex LMS initiatives and support

Qualifications

• Bachelor's degree in a related field; master's degree preferred.
• At least 5 years of learning systems administration experience.
• Certifications in project management or LMS platforms preferred.
• Proficient in learning management systems, support, and project management tools.
• Strong MS Office 365 knowledge.
• Excellent communication, leadership, and teamwork skills.
• Experience with LMS integration with HRIS is preferred.

Responsibilities

• Lead training and coaching of new system specialists and senior escalation support.
• Oversee workload, SLA compliance, and issue resolution quality.
• Manage LMS administration, updates, and integrations with HR/IT.
• Plan and communicate system updates and deployments with stakeholders.
• Lead LMS projects with IT and vendors to meet timelines and budgets.
• Coordinate with vendor support to address product issues.
• Maintain documentation and governance for learner data and access provisioning.

Skills

Learning systems administration

Project management

Communication skills

Leadership

Teamwork

Analytical thinking

Education

Bachelor’s degree in related field

Master's degree preferred

Tools

LMS platforms

MS Office 365

Job description

Job Description

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Lead, Learning Systems. Only candidates located in Metro Manila, Philippines to apply.

Job Summary

The Lead, Learning Systems (CASI) is responsible for providing advanced support, guidance, and expertise in the management, optimization, and utilization of the organization's shipboard learning management systems and learning support. This role acts as the primary resource for complex technical issues, advanced system administration and support, and ensuring the LMS aligns with the organization's training and development objectives.

Essential functions

• Specialist Training and Support Effectiveness: Lead the training, guidance, and coaching of new system specialists and serve as senior escalation support to assist specialists in resolving more complex issues. Oversee and monitor support workload / volume and specialist resolution efficiency/effectiveness; ensure workload is properly distributed based on support volume and SLAs vs other system and project priorities. Audit the execution quality of specialist investigation, documentation, and resolution of learner issues per Service Level Agreements (SLAs) and provide feedback.


• General System Administration & Enhancement: Serve as the subject matter expert on the LMS and support systems for Carnival, staying updated with the latest features and best practices. Lead the administration of the LMS and support, including system maintenance, updates, and enhancements in partnership with stakeholders, vendors, HR and IT Departments. Optimize system performance and ensure its reliability. Effectively plan and communicate system updates, upgrades, and integrations in partnership with stakeholders, vendors, HR, and IT departments. Lead learning systems projects in collaboration with IT, and other stakeholders to ensure the project deliverables are met within timelines and/ or budgets. Serve as the lead with vendor support teams to ensure that product issues and support needs are advocated for and addressed timely. Verify, track, and monitor product issues and enhancement needs to ensure prompt attention and resolution by our vendor and internal support teams. Resolve system discrepancies and ensure seamless integration of learner data (outbound and inbound) between HRIS and the LMS, ensuring that actions, approvals, and documentation adhere to established governance processes.


• Course Maintenance and Deployments: Plan, schedule, and communicate course deployments, aligning course set-up requirements with system capabilities to ensure that the system set-up and rules meets design and learning objectives to efficiently facilitate training results. Lead routine maintenance on courses and assets, including updates, enhancements in accordance with established governance processes.


• System Quality Assurance: Develop and lead quality assurance processes for the LMS environments and its integrated products/processes to provide a quality user experience. Lead the development and refinement of training, system, and support process documentation. Lead routine LMS system and support process audits and checks and monitor performance metrics. Test, configure, maintain, perform, and document accurate QA for the LMS environment and its integrated products/processes, including user experience. Provide advanced troubleshooting, requirements gathering and technical support.


• System and User Documentation: Develop and maintain training, guides, and resources for employees on the effective use of the LMS. Deliver training to employees as needed. Maintain accurate and user-friendly system resources.


• User Provisioning and Password Management: Oversee user account/access provisioning within the LMS environments, including but not limited to managing user profiles/roles and user accounts; and changing passwords. Ensure users have correct access based on their role needs.


• Handles special projects within the team as needed.

Qualifications

• Preferably with Bachelor’s degree in related field of study; master's degree preferred


• At least 5 years of experience in learning systems administration or related roles


• Relevant project or systems management certifications preferred


• Proficient in learning management systems, support and/or project management applications.


• Proficient in MS Office 365 suite of applications


• Excellent written and verbal communication skills; strong project management, leadership, and teamwork


• Must have demonstrated excellence in communication and diplomacy with all levels of staff and leadership


• Highly organized and detail oriented


• Must have a proactive approach and demonstrate analytical and creative problem‑solving skills


• Experience in system implementation and system requirements gathering/business analysis required


• Understanding of L&D function and Learner Support experience required


• Experience with a variety of learning management systems and in system implementation, optimization, integration, and application management is preferred