Lead Key Account Manager - Enterprise Growth

Cacheflow; Mexico; On-site; PHP 5,528,255 - 7,985,257; Full time

Benefits offered by this job

Premium medical insurance

Personalized training

Career development path

Coaching from team leads

Job summary

Slice is hiring for a remote Senior Account Manager to lead a team managing a portfolio of enterprise clients in a B2B environment. You will own client relationships, escalate issues, and drive retention and growth across the Slice platform.

The role requires leadership, strong analytics, and the ability to mentor teammates while coordinating with cross-functional teams in North America and Europe. EST hours apply.

Qualifications

• 4+ years of experience managing enterprise-level clients in B2B or marketplace environments.
• Proven ability to manage high-value accounts with focus on retention and growth.
• Strong leadership and mentoring abilities within a team.
• Excellent communication and negotiation skills; customer-first mindset.

Responsibilities

• Oversee a team of key account managers and manage a select portfolio of enterprise clients.
• Handle escalations, cancellations and customer complaints with proactive, solution-oriented actions.
• Collaborate cross-functionally across Slice to ensure shop success checklists are applied to Key Accounts.
• Mentor peers and lead projects to improve team performance and client outcomes.

Skills

Client relationship management

Leadership

Account management

Analytical thinking

Negotiation

Cross-functional collaboration

CRM tools

Languages: English & Spanish

Tools

Salesforce

Slack

Excel

Job description

Slice is hiring for a remote Senior Account Manager to lead a team managing a portfolio of enterprise clients in a B2B environment. You will own client relationships, escalate issues, and drive retention and growth across the Slice platform.

The role requires leadership, strong analytics, and the ability to mentor teammates while coordinating with cross-functional teams in North America and Europe. EST hours apply.