Senior Enterprise Observability Operations Engineer

axos; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Axos is seeking a senior operations practitioner to provide senior operations engineering, event-correlation quality, and practitioner coaching across complex incidents.

You will guide complex event correlation and escalation decisions, improve handovers and alert processes, and escalate systemic telemetry issues to engineering. This role requires 6+ years in production operations and strong incident coordination skills.

Qualifications

• 6+ years in production operations, application support, NOC, infrastructure support or observability
• Experience coordinating incident response or operational coverage
• Strong cross-layer event‑correlation and service‑impact reasoning

Responsibilities

• Guide complex event correlation and escalation decisions
• Coach operations engineers and assure evidence quality
• Improve handovers, runbooks, alert quality and operational readiness
• Escalate systemic telemetry issues to engineering

Skills

Incident response

Event correlation

Coaching

Job description

About This Job

Provide senior operations engineering, event‑correlation quality, service‑impact guidance and practitioner coaching.

Key Responsibilities

• Guide complex event correlation and escalation decisions
• Coach operations engineers and assure evidence quality
• Improve handovers, runbooks, alert quality and operational readiness
• Escalate systemic telemetry issues to engineering

Minimum Qualifications

• 6+ years in production operations, application support, NOC, infrastructure support or observability
• Experience coordinating incident response or operational coverage
• Strong cross-layer event‑correlation and service‑impact reasoning

Preferred Qualifications

• Financial‑services operations
• ITIL or equivalent service‑management experience
• Alert‑quality or workflow‑improvement experience

Level‑Based Proficiency Expectation

Senior operational practitioner: handles ambiguity, validates evidence, coaches practitioners and improves systemic operational quality.

Success Measures

• Faster, better‑supported service‑impact decisions
• Consistent evidence, escalation and handover quality
• Fewer repeat escalations caused by incomplete triage
• Documented coaching and operational improvements

About Axos

Born digital‑first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology‑driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Pre‑Employment Background Check, Medical, and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre‑employment medical and drug screening.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.