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Lewis Personnel Management is seeking a CIS Delivery Lead in a hybrid work setup (4 days onsite, 1 day WFH) to oversee the technical delivery, configuration, integration, testing, deployment, and support of a Customer Information System (CIS). The role combines hands-on development with end-to-end ownership of complex components and leadership of developers.
The ideal candidate has strong software engineering fundamentals and experience in utility billing and customer operations.
We are seeking a CIS Delivery Lead to lead the technical delivery, configuration, integration, testing, deployment, and support of a business-critical Customer Information System (CIS). This role combines hands-on enterprise application development with end-to-end ownership of complex components, technical decision-making, and leadership of junior to mid-level developers. The ideal candidate has strong software engineering fundamentals and, preferably, experience in utility billing and customer operations.
Lead fit-gap analysis and translate business requirements into application configurations, business rules, scripts, integrations, extensions, or custom code.
Own complex application components end-to-end, from technical design and development through testing, release, and production support.
Configure and validate customer accounts, service points, billing, rating, payments, collections, and meter-to-cash processes.
Develop and maintain application components and integrations using established platform tools, APIs, and coding standards.
Oversee unit, configuration, integration, regression, performance, security, acceptance, parallel-run, and production-verification testing.
Troubleshoot complex defects using application logs, batch results, interface traces, SQL queries, bill analysis, and root-cause analysis.
Lead controlled releases, configuration migration, data corrections, cutover, stabilization, incident resolution, and ongoing application maintenance.
Establish reusable components, configuration standards, automated tests, and technical documentation.
Lead, coach, and develop junior to mid-level developers through work allocation, technical guidance, code and configuration reviews, and knowledge sharing.
Ensure delivery quality, secure coding, maintainability, and adherence to engineering and change-management standards.
5+ years of experience in enterprise application development, utility CIS configuration, or a related technical discipline.
Experience covering technical design, application integration, testing, release management, and production support.
Demonstrated ability to own complex technical components and mentor or guide other developers.
Strong experience with enterprise software engineering and database-driven applications.
Utility billing and rating, meter-to-cash, tariffs, collections, payments, and regulatory charges.
Philippine electric-distribution utility operations and applicable regulatory requirements.
Experience with business-critical systems requiring high availability, security, auditability, and controlled changes.
Exposure to API gateways, messaging, ETL, batch processing, and data reconciliation.
Enterprise Development & SQL: C#/.NET, Java, or a comparable object-oriented language; SQL, relational data models, query analysis, and data validation.
CIS Configuration & Integration: CIS parameterization, business rules, scripts, reference data, REST APIs, SOAP, JSON, XML, authentication, and environment migration.
Technical Leadership & Engineering Delivery: End-to-end component ownership, source control, peer reviews, CI/CD, automated testing, secure coding, release management, and developer mentoring.