Lead Business Analyst | Zendesk & Data-Driven Projects

Convergys; Quezon City; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Convergys is seeking a Business Analyst Lead responsible for overseeing the business analysis activities for complex projects like Zendesk Implementations and Custom Development for Web and App. The role requires both strong leadership and a thorough understanding of business processes, requirements gathering, and data analysis.

The ideal candidate will lead a team, manage requirements gathering sessions, and communicate effectively with stakeholders. A degree in a relevant field and over 5 years of experience are essential. The position offers a full-time role in Quezon City, with a focus on continuous improvement.

Qualifications

• 5+ years of experience in solution architecture or a similar technical leadership role.
• Strong track record of designing and implementing complex solutions.
• Exceptional problem-solving skills under pressure.

Responsibilities

• Lead and manage a team of Business Analysts.
• Elicit, analyze, and document business requirements for projects.
• Conduct data analysis and prepare reports to support business decisions.

Skills

Leadership

Analytical Thinking

Problem-solving

Excellent communication

Adaptability

Collaboration

Continuous Learning

Education

Bachelor's in Computer Science, Information Technology, Engineering, or related field

Tools

Zendesk

Salesforce

Genesys

Data Analytics

Job description

Convergys is seeking a Business Analyst Lead responsible for overseeing the business analysis activities for complex projects like Zendesk Implementations and Custom Development for Web and App. The role requires both strong leadership and a thorough understanding of business processes, requirements gathering, and data analysis.

The ideal candidate will lead a team, manage requirements gathering sessions, and communicate effectively with stakeholders. A degree in a relevant field and over 5 years of experience are essential. The position offers a full-time role in Quezon City, with a focus on continuous improvement.