Lead Business Analyst: Data-Driven Requirements Leader

Concentrix; Quezon City; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Concentrix is seeking a Business Analyst Lead to guide analytics for complex projects, including Zendesk implementations and custom web/app development. You will lead a team, elicit and document requirements, and drive process modeling and data analysis.

The role emphasizes workshops, collaboration with developers and testers, and mentoring colleagues while continually improving BA practices to ensure successful delivery.

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field.
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Responsibilities

• Lead and mentor a team of Business Analysts.
• Facilitate workshops, interviews, and requirements gathering sessions.
• Develop and maintain business process models and documentation.
• Conduct data analysis and prepare reports to support business decisions.
• Communicate requirements effectively to development teams.
• Drive continuous improvement in BA processes and methodologies.
• Collaborate with project managers, developers, testers, and other stakeholders.

Skills

Leadership

Analytical thinking

Adaptability

Collaboration

Continuous learning

Education

Bachelor’s degree in Computer Science, Information Technology, or Engineering

Tools

Zendesk

Salesforce

Genesys

Job description

Concentrix is seeking a Business Analyst Lead to guide analytics for complex projects, including Zendesk implementations and custom web/app development. You will lead a team, elicit and document requirements, and drive process modeling and data analysis.

The role emphasizes workshops, collaboration with developers and testers, and mentoring colleagues while continually improving BA practices to ensure successful delivery.