Manager, Analytic Deployment (TCF)

Concentrix; Quezon City; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Concentrix is seeking a Business Analyst Lead to guide analytics for complex projects, including Zendesk implementations and custom web/app development. You will lead a team, elicit and document requirements, and drive process modeling and data analysis.

The role emphasizes workshops, collaboration with developers and testers, and mentoring colleagues while continually improving BA practices to ensure successful delivery.

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field.
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Responsibilities

• Lead and mentor a team of Business Analysts.
• Facilitate workshops, interviews, and requirements gathering sessions.
• Develop and maintain business process models and documentation.
• Conduct data analysis and prepare reports to support business decisions.
• Communicate requirements effectively to development teams.
• Drive continuous improvement in BA processes and methodologies.
• Collaborate with project managers, developers, testers, and other stakeholders.

Skills

Leadership

Analytical thinking

Adaptability

Collaboration

Continuous learning

Education

Bachelor’s degree in Computer Science, Information Technology, or Engineering

Tools

Zendesk

Salesforce

Genesys

Job description

Job Description

The Business Analyst Lead is responsible for leading and managing the business analysis activities for complex projects, including Zendesk implementations and custom development for web and app. This role requires a strong understanding of business processes, requirements gathering techniques, and data analysis to ensure successful project delivery.

Job Title

Business Analyst

Overview

The Business Analyst Lead will lead a team of Business Analysts, elicit, analyze, and document business requirements for complex projects. The role involves facilitating workshops, interviews, and other requirements gathering sessions, developing and maintaining business process models and documentation, conducting data analysis and preparing reports, and ensuring successful project delivery by effectively communicating requirements to development teams. Continuous improvement of business analysis processes and methodologies is also a key focus.

Key Responsibilities

• Lead and mentor a team of Business Analysts.
• Facilitate workshops, interviews, and other requirements gathering sessions.
• Develop and maintain business process models and documentation.
• Conduct data analysis and prepare reports to support business decisions.
• Communicate requirements effectively to development teams.
• Drive continuous improvement in business analysis processes and methodologies.

Requirements Gathering & Analysis

• Participate in requirements gathering sessions, including workshops, interviews, and document reviews.
• Assist senior analysts in eliciting, analyzing, and documenting business requirements.
• Document user stories, use cases, and acceptance criteria.
• Conduct research and data gathering to support requirements analysis.

Business Process Modeling & Documentation

• Assist in the development and maintenance of business process models.
• Contribute to the creation and maintenance of system requirements specifications and other relevant documentation.
• Ensure that documentation is clear, concise, and accurate.

Data Analysis & Reporting

• Assist in data analysis activities as required.
• Prepare reports and presentations as directed by senior analysts.

Project Collaboration

• Collaborate effectively with project managers, developers, testers, and other stakeholders.
• Communicate effectively and proactively with project team members.

Team Management & Mentoring

• Lead and mentor a team of Business Analysts.
• Provide guidance and support to team members on business analysis techniques and methodologies.
• Conduct performance reviews and provide feedback to team members.

Process Improvement

• Assist in the identification and implementation of process improvements.
• Stay abreast of industry best practices and emerging trends in business analysis.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience (5+ years preferred) in solution architecture or a similar technical leadership role within the relevant domain (e.g., Zendesk, Salesforce, Genesys, Software Development, or Data Analytics).
• Strong track record of successfully designing and implementing complex solutions in enterprise environments.
• Exceptional problem‑solving skills and the ability to handle high‑stakes escalations under pressure.
• Experience delivering technical training or workshops; a passion for mentoring others is a plus.
• Excellent communication skills (verbal and written), with the ability to convey complex ideas to both technical and non‑technical audiences.

Key Competencies & Skills

• Leadership: Ability to lead and inspire a diverse team of project managers toward achieving organizational goals.
• Analytical Thinking: Strong ability to assess project data, identify risks, and implement effective solutions.
• Adaptability: Proven capacity to handle fast‑paced, evolving environments with multiple projects and shifting priorities.
• Collaboration: Strong interpersonal skills for effective cross‑functional and client‑facing interactions.
• Continuous Learning: Enthusiasm for staying updated with the latest technologies, trends, and best practices in the field.