Lead Account Manager

Podcast Network; Manila; On-site; PHP 1,000,000 - 2,200,000; Full time

Job summary

Podcast Network Asia is seeking an experienced Lead Account Manager to head our client accounts division. You will manage flagship enterprise brand accounts and agency relationships while guiding a small team and aligning client goals with ASC standards and internal production workflows.

You will translate data into ROI narratives, oversee multi-platform performance reporting, and ensure timely delivery from briefs to final output.

Qualifications

• 5+ years in Account Management or Client Servicing in a digital advertising/agency setting.
• Proven leadership track record mentoring junior staff.
• Deep knowledge of ASC (Ad Standards Council) rules and processes.
• Ability to translate audience data into ROI narratives.
• Strong presentation, negotiation, and conflict-resolution skills.

Responsibilities

• Enterprise account ownership from onboarding to post-campaign wrap-up.
• Lead and mentor a 2-3 person account team and ensure high client satisfaction.
• Navigate ASC clearance, script approvals, and compliance workflows.
• Identify mid-campaign milestones for renewals and upsells.
• Oversee multi-platform ROI reporting for executive reviews.
• Bridge production and creative teams to deliver on brand guidelines.
• Maintain workflow hygiene across Airtable and collaboration tools.

Skills

Account management

Leadership

Strategic planning

Analytics

Client relations

Project coordination

Tools

Airtable

Google Workspace

AI tools

Job description

Job Description

We are seeking an experienced, strategic, and high-impact Lead Account Manager to head our client accounts division.

In this role, you will directly manage our flagship enterprise brand accounts and advertising agency relationships while mentoring, supervising, and elevating a team of 2-3 Junior Account Managers and shared account support. You will serve as the strategic bridge between client marketing goals, regulatory standards (ASC), and internal production engines to drive flawless execution, campaign ROI, and long-term client retention.

Minimum Qualifications

Key Responsibilities

• Enterprise Account Ownership: Serve as the principal strategic partner and executive contact for flagship brand advertisers and media agencies from initial onboarding through post-campaign wrap-up.
• Team Leadership & Quality Assurance: Directly mentor, guide, and oversee 2-3 Junior Account Managers; review their campaign workflows, ensure high client satisfaction across their rosters, and act as the senior escalation point for client-facing issues.
• ASC Clearance & Compliance Management: Serve as internal gatekeeper and advisor for Ad Standards Council (ASC) regulations; guide clients, creatives, and production teams through script approvals, claim substantiations, and official ASC clearing applications.
• Portfolio Health & Commercial Growth: Identify strategic mid-campaign milestones to pitch multi-season renewals, cross-show expansions, and creative upsells across both your portfolio and junior-led accounts.
• High-Level ROI Reporting: Oversee and quality-check multi-platform performance analytics (Spotify streams, YouTube watch time, social reach/impressions) to deliver executive-ready business reviews and post-mortem reports.
• Production & Creative Bridge: Translate complex client brand briefs into actionable operational tasks for Producers, Video Editors, Designers, and Operations Leads, ensuring delivery matches brand guidelines.
• Workflow & Tech Hygiene: Enforce operational discipline across project management systems (Airtable, Slack) and champion generative AI workflows to accelerate reporting turnaround and client responsiveness.

• Experience: 5+ years of proven experience in Account Management, Client Servicing, or Media Planning within a digital advertising agency, media publisher, or creator network.
• Leadership Track Record: Demonstrated experience mentoring, supervising, or leading junior account executives or client managers in a fast-paced environment.
• ASC Expertise: In-depth, practical working knowledge of Philippine Ad Standards Council (ASC) clearing guidelines, application workflows, and compliance processes.
• Data-to-Story Literacy: Strong analytical ability to translate raw audience data, engagement stats, and video metrics into clear, compelling ROI stories for senior brand managers.
• Executive Presence: Outstanding presentation, pitching, and conflict-resolution skills; comfortable navigating tough client conversations with grace and authority.
• Tool Proficiency: Highly comfortable with Airtable, Google Workspace, presentation software, and leveraging AI tools (ChatGPT, Gemini, etc.) to streamline day-to-day productivity.

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About Podcast Network Asia

Podcast Network Asia is a media and tech platform that offers on-demand audio content (e.g. podcasts, audiobooks, radio dramas, etc.). It aims to drive growth for on-demand audio content by creating high quality podcasts. This adds value to listeners and brands who want to connect with people.