Lead Account Manager

Podcast Network Asia; Manila; On-site; PHP 1,000,000 - 2,200,000; Full time

Job summary

Podcast Network Asia seeks a Lead Account Manager to head the client accounts division in Manila. You will manage flagship brand accounts and agency relationships, while mentoring a small team to ensure campaign ROI and long-term retention.

You will act as the bridge between client goals, ASC compliance, and internal production, driving flawless execution using data-driven storytelling and proactive communications.

Qualifications

• 5+ years of proven experience in Account Management, Client Servicing, or Media Planning within a digital advertising ecosystem.
• Demonstrated leadership in mentoring or supervising junior account staff in a fast-paced setting.
• In-depth knowledge of Philippine Ad Standards Council (ASC) clearing guidelines and workflows.

Responsibilities

• Own flagship enterprise brand accounts and agency relationships from onboarding through post-campaign wrap-up.
• Mentor 2–3 Junior Account Managers; review campaigns and maintain high client satisfaction.
• Guide clients and production teams through ASC approvals, substantiations, and clearance applications.

Skills

Leadership

Account Management

Client Servicing

Media Planning

ASC Compliance

Tools

Airtable

Google Workspace

AI Tools

Job description

We are seeking an experienced, strategic, and high-impact Lead Account Manager to head our client accounts division.
In this role, you will directly manage our flagship enterprise brand accounts and advertising agency relationships while mentoring, supervising, and elevating a team of 2–3 Junior Account Managers and shared account support. You will serve as the strategic bridge between client marketing goals, regulatory standards (ASC), and internal production engines to drive flawless execution, campaign ROI, and long-term client retention.

Key Responsibilities

• Enterprise Account Ownership (Player): Serve as the principal strategic partner and executive contact for flagship brand advertisers and media agencies from initial onboarding through post-campaign wrap-up.
• Team Leadership & Quality Assurance (Coach): Directly mentor, guide, and oversee 2–3 Junior Account Managers; review their campaign workflows, ensure high client satisfaction across their rosters, and act as the senior escalation point for client-facing issues.
• ASC Clearance & Compliance Management: Serve as internal gatekeeper and advisor for Ad Standards Council (ASC) regulations; guide clients, creatives, and production teams through script approvals, claim substantiations, and official ASC clearing applications.
• Portfolio Health & Commercial Growth: Identify strategic mid-campaign milestones to pitch multi-season renewals, cross-show expansions, and creative upsells across both your portfolio and junior-led accounts.
• High-Level ROI Reporting: Oversee and quality-check multi-platform performance analytics (Spotify streams, YouTube watch time, social reach/impressions) to deliver executive-ready business reviews and post-mortem reports.
• Production & Creative Bridge: Translate complex client brand briefs into actionable operational tasks for Producers, Video Editors, Designers, and Operations Leads, ensuring delivery matches brand guidelines.
• Workflow & Tech Hygiene: Enforce operational discipline across project management systems (Airtable, Slack) and champion generative AI workflows to accelerate reporting turnaround and client responsiveness.

Minimum Qualifications

• Experience: 5+ years of proven experience in Account Management, Client Servicing, or Media Planning within a digital advertising agency, media publisher, or creator network.
• Leadership Track Record: Demonstrated experience mentoring, supervising, or leading junior account executives or client managers in a fast-paced environment.
• ASC Expertise: In-depth, practical working knowledge of Philippine Ad Standards Council (ASC) clearing guidelines, application workflows, and compliance processes.
• Data-to-Story Literacy: Strong analytical ability to translate raw audience data, engagement stats, and video metrics into clear, compelling ROI stories for senior brand managers.
• Executive Presence: Outstanding presentation, pitching, and conflict-resolution skills; comfortable navigating tough client conversations with grace and authority.
• Tool Proficiency: Highly comfortable with Airtable, Google Workspace, presentation software, and leveraging AI tools (ChatGPT, Gemini, etc.) to streamline day-to-day productivity.