LCL Station Manager: Lead Operations & Service

maersk; Pasay; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maersk is seeking an experienced LCL Station Manager in Metro Manila to oversee end-to-end LCL operations, lead the Operations and Customer Service teams, and ensure efficient export and import processes with strong customer service.

The role requires hands-on leadership, deep logistics knowledge, and the ability to manage multiple priorities while delivering accurate invoicing and stakeholder alignment in a dynamic global environment.

Qualifications

• Minimum 5 years of experience in a global logistics organisation, including 1-3 years in a people leadership role.
• Strong operational expertise in LCL, with hands-on experience across ocean freight, trucking, and customs processes.
• Proven people management and stakeholder management capabilities, with a collaborative and team-oriented approach.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Experience with CargoWise is an advantage.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage competing priorities within tight deadlines.
• Proficient in spoken and written English.

Responsibilities

• Lead the LCL Operations and Customer Service teams, ensuring seamless execution of export and import processes while delivering exceptional customer service.
• Lead the Operations and Customer Service teams supporting LCL export and import shipments across Phillippines.
• Manage the end-to-end LCL shipment process, including booking, planning, execution, and post-shipment activities.
• Lead, mentor, and develop a high-performing team responsible for LCL operations.
• Serve as a key point of contact for customers, addressing inquiries and resolving escalations promptly.
• Ensure accurate and timely invoicing and payment processing.
• Identify and implement opportunities for process optimisation and improved operational efficiency.
• Ensure clear communication and alignment across internal and external stakeholders.

Skills

LCL operations

Leadership

Stakeholder management

Excel

PowerPoint

Word

CargoWise

Tools

CargoWise

Job description

Maersk is seeking an experienced LCL Station Manager in Metro Manila to oversee end-to-end LCL operations, lead the Operations and Customer Service teams, and ensure efficient export and import processes with strong customer service.

The role requires hands-on leadership, deep logistics knowledge, and the ability to manage multiple priorities while delivering accurate invoicing and stakeholder alignment in a dynamic global environment.