LCL Operations & Customer Service Lead

A.P. Moller - Maersk; Pasay; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

Maersk is seeking an experienced LCL Station Manager to oversee end-to-end Less-than-Container Load (LCL) operations, leading the LCL Operations and Customer Service teams for export and import shipments in a global logistics setting.

The role requires strong leadership, attention to detail, and a deep understanding of logistics, with hands-on experience in ocean freight, trucking, and customs processes.

Qualifications

• Minimum 5 years of experience in a global logistics organisation.
• 1–3 years in a people leadership role.
• Strong hands-on expertise in LCL operations (ocean freight, trucking, customs).
• Proven people management and stakeholder management capabilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead the Operations and Customer Service teams supporting LCL export and import shipments.
• Manage end-to-end LCL shipment process including booking, planning, execution and post-shipment activities.
• Mentor and develop a high-performing LCL operations team.
• Serve as primary contact for customers and resolve escalations promptly.
• Ensure accurate invoicing and payment processing.
• Identify opportunities for process optimisation and improved operational efficiency.
• Ensure clear communication across internal and external stakeholders.

Skills

Leadership

Logistics ops

Customer service

Stakeholder mgmt

Excel

PowerPoint

English comms

Tools

CargoWise

Job description

Maersk is seeking an experienced LCL Station Manager to oversee end-to-end Less-than-Container Load (LCL) operations, leading the LCL Operations and Customer Service teams for export and import shipments in a global logistics setting.

The role requires strong leadership, attention to detail, and a deep understanding of logistics, with hands-on experience in ocean freight, trucking, and customs processes.