LCL Station Lead - Operations & Customer Success

Maersk

Makati

On-site

PHP 1,200,000 - 2,000,000

Full time

4 days ago

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Job summary

Maersk in Metro Manila seeks an experienced LCL Station Manager to oversee end-to-end LCL operations, lead both Operations and Customer Service teams, and ensure efficiency and accuracy in export/import workflows.

You will manage booking, planning, execution, and post-shipment activities; mentor a high-performing team; serve as main customer contact; drive process improvements and maintain strong stakeholder communication.

Qualifications

5+ years of experience in a global logistics organisation.
1-3 years in a people leadership role.
Strong operational expertise in LCL, with hands-on experience across ocean freight, trucking, and customs processes.

Responsibilities

Lead the Operations and Customer Service teams supporting LCL export and import shipments across Philippines.
Manage the end-to-end LCL shipment process, including booking, planning, execution, and post-shipment activities.
Lead, mentor, and develop a high-performing team responsible for LCL operations.
Serve as a key point of contact for customers, addressing inquiries and resolving escalations promptly.
Ensure accurate and timely invoicing and payment processing.
Identify and implement opportunities for process optimisation and improved operational efficiency.
Ensure clear communication and alignment across internal and external stakeholders.