LCL station manager, Philippines

APM Terminals Gothenburg; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maersk in Manila (Philippines) is seeking an experienced logistics professional to lead LCL operations and customer service teams, ensuring flawless execution of export and import processes.

The role focuses on end-to-end LCL shipment management, mentoring a high-performing team, and fostering strong collaboration with customers and internal stakeholders to drive efficiency.

Qualifications

• Minimum 5 years in a global logistics organisation, including 1–3 years in a people leadership role.
• Strong operational expertise in LCL, with hands-on experience across ocean freight, trucking, and customs processes.
• Proven people management and stakeholder management capabilities, with a collaborative and team-oriented approach.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word; CargoWise is an advantage.
• Strong communication and interpersonal skills; fluent English required.

Responsibilities

• Oversee and manage end-to-end LCL operations.
• Lead the LCL Operations and Customer Service teams, ensuring seamless execution of export and import processes while delivering exceptional customer service.
• Lead the Operations and Customer Service teams supporting LCL export and import shipments across the Philippines.
• Manage the end-to-end LCL shipment process, including booking, planning, execution, and post-shipment activities.
• Lead, mentor, and develop a high-performing team responsible for LCL operations.
• Serve as a key point of contact for customers, addressing inquiries and resolving escalations promptly.
• Ensure accurate and timely invoicing and payment processing.
• Identify and implement opportunities for process optimisation and improved operational efficiency.
• Ensure clear communication and alignment across internal and external stakeholders.

Skills

Leadership

LCL operations

Stakeholder management

Excel

PowerPoint

Word

CargoWise

Communication

English proficiency

Tools

CargoWise

Job description

About Maersk

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. We offer At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key Responsibilities

• Oversee and manage end-to-end Less-than-Container Load (LCL) operations.
• Lead the LCL Operations and Customer Service teams, ensuring seamless execution of export and import processes while delivering exceptional customer service.
• Lead the Operations and Customer Service teams supporting LCL export and import shipments across Phillippines.
• Manage the end-to-end LCL shipment process, including booking, planning, execution, and post-shipment activities.
• Lead, mentor, and develop a high-performing team responsible for LCL operations.
• Serve as a key point of contact for customers, addressing inquiries and resolving escalations promptly.
• Ensure accurate and timely invoicing and payment processing.
• Identify and implement opportunities for process optimisation and improved operational efficiency.
• Ensure clear communication and alignment across internal and external stakeholders.

Qualifications

• Minimum 5 years of experience in a global logistics organisation, including 1-3 years in a people leadership role.
• Strong operational expertise in LCL, with hands-on experience across ocean freight, trucking, and customs processes.
• Proven people management and stakeholder management capabilities, with a collaborative and team-oriented approach.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Experience with CargoWise is an advantage.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage competing priorities within tight deadlines.
• Proficient in spoken and written English.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.