Latvian-Speaking Service Desk Analyst — Onsite Taguig

Gratitude Philippines; Taguig; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Career Development

Multicultural Interaction

Hybrid Work Setup

Laundry Allowance

Rice Subsidy Allowance

HMO Coverage

Group Life Insurance

Health and Wellness Program

Job summary

A leading customer support company is seeking a dedicated Latvian-speaking L1 Customer Support Agent based in Taguig. The successful candidate will provide exceptional service via phone, email, and chat, possessing solid technical troubleshooting skills and a passion for client satisfaction. The role requires proficiency in English and Japanese. Join us to be part of a dynamic, multicultural team with a hybrid work setup and various benefits.

Qualifications

• At least 2 years of experience in Service Desk or Technical Support.
• Keen attention to detail.
• Proficient in written and verbal communication in English and Japanese.
• Experience in technical troubleshooting and customer support.

Responsibilities

• Deliver outstanding customer service and technical support.
• Maintain quality standards and follow escalation procedures.
• Assist in processing non-complex work orders.

Skills

Latvian

English

Help Desk/IT Services

Analytical Thinking

Detail-oriented

Education

Vocational Diploma or Bachelor’s degree

Tools

Microsoft 365

Job description

A leading customer support company is seeking a dedicated Latvian-speaking L1 Customer Support Agent based in Taguig. The successful candidate will provide exceptional service via phone, email, and chat, possessing solid technical troubleshooting skills and a passion for client satisfaction. The role requires proficiency in English and Japanese. Join us to be part of a dynamic, multicultural team with a hybrid work setup and various benefits.