Latvian-Speaking IT Help Desk Analyst — Onsite Taguig

Recruitify_HR; Taguig; Sur place; PHP 391 000 - 580 000; Plein temps

Avantages offerts par ce poste

Career Development

Hybrid Work Setup

Rice Subsidy Allowance

Uniform Allowance

HMO Coverage

Health & Wellness Program

Résumé du poste

CGI Philippines is seeking a Latvian-speaking L1 Customer Support Agent to join our team in Taguig. You will handle customer inquiries via phone, email, and chat, delivering high-quality technical assistance and ensuring issues are resolved efficiently.

The role requires strong communication in English and Japanese, 2+ years in service desk or tech support, and willingness to work onsite at the Taguig site. Apply to join a dynamic, multilingual environment with comprehensive benefits.

Qualifications

• Bachelor’s degree or higher in any field
• 2+ years in Service Desk, Helpdesk or Technical Support
• Fluent in English and Japanese
• Strong communication and problem-solving skills
• Willing to work onsite in Taguig, with good interpersonal skills

Responsabilités

• Deliver customer service and technical support via phone, email, and chat.
• Follow agreed escalation procedures.
• Maintain quality standards and meet performance metrics.
• Submit service delivery reports and communicate feedback to managers.
• Attend planned meetings and support shift requirements.

Connaissances

English

Japanese

Help Desk/IT Services

Analytical Thinking

Detail-oriented

Formation

Bachelor’s degree or equivalent

Description du poste

CGI Philippines is seeking a Latvian-speaking L1 Customer Support Agent to join our team in Taguig. You will handle customer inquiries via phone, email, and chat, delivering high-quality technical assistance and ensuring issues are resolved efficiently.

The role requires strong communication in English and Japanese, 2+ years in service desk or tech support, and willingness to work onsite at the Taguig site. Apply to join a dynamic, multilingual environment with comprehensive benefits.