Laboratory Instrument Training & Support Specialist

2700 Roche (Philippines) Inc.; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Roche is seeking an experienced Medical Technologist to train staff on analyzers, install and optimize instruments, and provide hands-on go-live support in Manila. You will educate customers, troubleshoot issues, and ensure accurate results while upholding Roche standards.

Fluent in English and Filipino, you will collaborate with Sales and Service teams, maintain CRM records, and participate in safety/compliance trainings to deliver reliable diagnostics and exceptional customer service across

Qualifications

• Licensed Bachelor Degree in Medical Technology.
• Minimum two years of laboratory practice.
• Multinational company experience preferred.
• Customer service experience is an added advantage.

Responsibilities

• Provides internal staff training on analyzer operation and lab practices.
• Conducts operator training for end users after instrument installation.
• Installs, configures and optimizes instruments per plan.
• Provides go-live support and ensures customers operate Roche systems.
• Educates customers on instrument operation and result interpretation.
• Coordinates customer evaluations and product assessments.
• Handles inquiries and troubleshooting with timely resolution.
• Visits customers regularly and reports market feedback.
• Keeps CRM updated and uses Rexis, PIM and RDK efficiently.
• Escalates cases and collaborates with Sales/Tech teams for solutions.

Skills

Laboratory experience

Customer service

Training skills

Bilingual: English/Filipino

Education

Bachelor of Science in Medical Technology

Tools

Rexis

PIM

RDK

Job description

Roche is seeking an experienced Medical Technologist to train staff on analyzers, install and optimize instruments, and provide hands-on go-live support in Manila. You will educate customers, troubleshoot issues, and ensure accurate results while upholding Roche standards.

Fluent in English and Filipino, you will collaborate with Sales and Service teams, maintain CRM records, and participate in safety/compliance trainings to deliver reliable diagnostics and exceptional customer service across