Lab Instrument Applications Specialist — Training & Support

Roche; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Roche Manila/NCR is seeking an Applications Specialist to train staff and end users, install and optimize laboratory instruments, and support customers post-installation. The role requires collaboration with Sales, CS Engineers, and distributors to ensure smooth operation and customer satisfaction.

You will coordinate instrument evaluations, address inquiries, and provide technical and software updates while maintaining CRM records.

Qualifications

• Bachelor degree in Medical Technology required.
• Minimum two years of laboratory practice.
• Proficient in English and Filipino, written and spoken.

Responsibilities

• Provide internal staff training on analyzers and lab practices.
• Train end users after instrument installation.
• Install, configure and optimize instruments and verify methods.

Skills

Staff training

Customer service

Instrument operation

Education

Bachelor's degree in Medical Technology

Tools

Rexis

PIM

RDK

Job description

Roche Manila/NCR is seeking an Applications Specialist to train staff and end users, install and optimize laboratory instruments, and support customers post-installation. The role requires collaboration with Sales, CS Engineers, and distributors to ensure smooth operation and customer satisfaction.

You will coordinate instrument evaluations, address inquiries, and provide technical and software updates while maintaining CRM records.