L3 - Tech & Digital - Techno-Functional Business Analyst

bajajauto; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bajaj Auto seeks a Techno-Functional Business Analyst/Support to drive digital transformation within the organization. The role bridges business processes and technology, managing enterprise applications, handling change requests, and ensuring seamless integrations.

The candidate will liaise between business stakeholders and IT teams to deliver compliant and efficient solutions, supporting application development, QA/testing, and IT service delivery in a complex NBFC environment.

Qualifications

• Minimum 5 years of experience in program or operations management in Banking/NBFC sector.
• Experience translating business requirements into functional/technical specs for IT solutions.
• Familiarity with ITIL practices, QA, and UAT processes.

Responsibilities

• Collaborate with business and IT to design and implement application enhancements aligned with digital transformation goals.
• Translate business requirements into functional and technical specifications for development teams.
• Ensure timely delivery of new features and integrations across NBFC applications.
• Define and execute test plans for new developments and change requests; coordinate UAT with stakeholders.
• Ensure compliance with security, regulatory and performance standards before deployment; liaise with vendors for support and upgrades.
• Monitor vendor SLAs and evaluate solutions for scalability and alignment with business objectives.
• Provide Level 2 IT support; analyze recurring issues and drive permanent fixes and automation.
• Lead cross-functional teams, manage stakeholder relationships, and communicate effectively with executives and end-users.
• Proficiency in SQL and scripting to automate tasks and improve system management.

Skills

Program Management

Operations Management

ITIL

Vendor Management

Stakeholder Management

QA & UAT

SQL databases

Python

PowerShell

Automation

Six Sigma / ISO

Communication Skills

Tools

JIRA

MS Project

Job description

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L3 - Tech & Digital - Techno-Functional Business Analyst

L3 –Techno-Functional Business Analyst_Production Support

Grade/Level

L3

Experience

Minimum 5 years of experience skilled in Program Management or Operations Management with exposure to working for Banking/NBFC sector.

Reporting To

DGM IT

Summary Role Profile/Job Responsibilities

Overview

The Techno-Functional Business Analyst/Support will play a critical role in driving digital transformation initiatives within the BACL environment. This role involves managing enterprise applications, handling change requests and ensuring seamless integration between business processes and technology solutions. The candidate will act as a liaison between business stakeholders and technical teams to deliver innovative, compliant, and efficient solutions.

Key Responsibilities:

Application Development

• Collaborate with business and IT teams to design and implement application enhancements aligned with digital transformation goals.
• Translate business requirements into functional and technical specifications for development teams.
• Ensure timely delivery of new features and integrations across NBFC applications

Quality Assurance

• Define and execute test plans for new developments and change requests.
• Coordinate User Acceptance Testing (UAT) with business stakeholders.
• Ensure compliance with security, regulatory, and performance standards before deployment.
• Liaise with third-party vendors for application support, upgrades, and integrations.
• Monitor vendor SLAs and ensure timely resolution of issues.
• Evaluate vendor solutions for scalability and alignment with business objectives.

IT Support

• Provide Level 2 support for critical applications and resolve escalated issues.
• Analyse recurring issues and recommend permanent fixes or automation.
• Maintain documentation for troubleshooting and train end-users on new functionalities.

Skill Sets Required

Program Management:

• Expertise in planning, executing, and managing IT programs and projects.
• Ability to develop and track project timelines, deliverables, and budgets effectively.
• Skilled in risk management, mitigating issues, and ensuring project objectives are met.
• Proficiency in project management tools such as JIRA, MS Project

Quality Assurance:

• Proven ability to design and implement quality and control standards across IT operations.
• Experience with frameworks like Six Sigma, ISO standards, or other methodologies to ensure operational effectiveness.
• Focused on process improvement to optimize IT operations efficiently.

IT Service & Support:

• In-depth knowledge of ITIL practices, including Incident Management, Problem Management, and Change Management.
• Experience managing helpdesk operations, ticketing systems, and ensuring service delivery met SLAs.
• Ability to lead teams in resolving complex technical escalations and providing proactive IT support solutions.
• Proven ability to lead cross-functional teams, foster collaboration, and manage stakeholder relationships.
• Exceptional management skills to motivate and guide teams toward achieving organizational goals.
• Strong decision-making abilities and ability to delegate effectively.

Communication Skills:

• Excellent verbal and written communication skills to interact with technical teams, executives, and end-users effectively.
• Ability to present complex technical concepts in a simplified manner to stakeholders.
• Skilled in negotiating contracts, managing vendor relationships, and aligning IT strategies with business goals.

Additional Technical Skills:

• Proficiency in enterprise tools such as SQL databases, and monitoring tools
• Understanding of scripting languages (e.g., Python, PowerShell) to automate tasks and improve system management.
• Knowledge of AI ethics and compliance.

Certifications(Preferred)

• ITIL Certification (IT Service Management).