L3 Support Engineer - UIDAI, Bengaluru

V2 Solutions; Hinoba-an; On-site; PHP 600,000 - 1,100,000; Full time

Job summary

V2 Solutions seeks a seasoned Production Support Engineer to handle Level 3 issues across applications and infrastructure. You will troubleshoot incidents, optimize performance, and drive automation improvements while coordinating with cross-functional teams.

The role requires strong scripting, monitoring, and cloud/DevOps tooling experience to ensure high availability and reliable service delivery in a dynamic environment.

Qualifications

• Experience in production support for applications, infrastructure, and services.
• Ability to troubleshoot and resolve complex incidents and coordinate with engineering teams.

Responsibilities

• Provide Level 3 technical support for production issues.
• Troubleshoot and resolve complex production incidents; escalate when needed.
• Identify recurring issues and implement preventive measures.
• Lead incident management and coordinate with engineering for long-term fixes.
• Conduct Post-Incident reviews and produce RCA reports.

Skills

Linux OS

Windows OS

Database management

MySQL

PostgreSQL

NoSQL databases

Tomcat

Spring Boot

Cloud platforms

OpenStack

AWS

Azure

GCP

Bash

Python

Ansible

Docker

Kubernetes

Jenkins

Git

Splunk

Grafana

Datadog

ITIL Foundation

AWS DevOps Certification

Education

BE /B. Tech /Ms, MSC/M. Tech/MCA /Engineering

Tools

Tomcat

Spring Boot

OpenStack

AWS

Azure

GCP

Bash

Python

Ansible

Docker

Kubernetes

Jenkins

Git

Splunk

Grafana

Datadog

ITIL Foundation

AWS DevOps Certification

Job description

Education

BE /B. Tech /Ms, MSC/M. Tech/MCA /Engineering

Key Skills & Technical Expertise

Core Skills: Strong understanding of operating systems: Linux, Windows Proficiency in database management systems: MySQL, PostgreSQL, etc. Experience with NoSQL databases: Cassandra, Redis, HBase, etc. Experience with application servers: Tomcat, Spring Boot, etc. Experience with Cloud Platforms: OpenStack, AWS, Azure, GCP (AWS DevOps Certification preferred) Working knowledge of scripting languages: Bash, Python, Ansible for automation Preferred Skills: Knowledge of containerization technologies: Docker, Kubernetes Familiarity with CI/CD pipelines and associated tools: Jenkins, Git, etc. Experience with monitoring and alerting tools: Splunk, Grafana, Alert Manager, Datadog, etc. Certifications (Preferred) ITIL Foundation Certification. Cloud Certifications (AWS, Azure). AWS DevOps Certification.

Production Support

• 1. Provide Level 3 technical support for production issues related to applications, infrastructure, and services.
• 2. Troubleshoot, investigate, and resolve complex production incidents, escalating to development or engineering teams when necessary.
• 3. Identify recurring issues, determine root causes, and implement preventive measures.

Incident & Problem Management

• 1. Manage and ensure timely resolution of incidents and service disruptions.
• 2. Maintain accurate incident records, track progress, and provide updates to stakeholders.
• 3. Lead high-priority incident management, minimizing downtime.
• 4. Analyse recurring incidents and coordinate with engineering teams to develop long-term fixes or 5. workarounds.

Performance Monitoring

• 1. Utilize monitoring tools to ensure optimal system performance and availability.
• 2. Proactively identify performance bottlenecks and resolve them before impact.
• 3. Root Cause Analysis
• 4. Lead post-incident reviews, document lessons learned and implement improvements.
• 5. Provide detailed Root Cause Analysis (RCA) reports for critical incidents.

Automation & Process Improvement

Identify opportunities to automate repetitive operational tasks. Enhance support processes and workflows for improved efficiency and reliability.

Soft Skills

Strong analytical and problem-solving skills. Ability to work under pressure and manage multiple priorities. Excellent communication skills to engage effectively with both technical and non-technical stakeholders. Adaptability to a fast-paced, high-demand environment.