IT Business Analyst (Mid-level)

Hitachi Digital Payment Solutions Philippines Inc.; Philippines; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Hitachi Digital Payment Solutions Philippines Inc. seeks an IT Business Analyst to bridge business needs and technical teams for fintech products. You will craft clear requirements, model processes, and support compliance with BSP guidelines and data privacy standards.

Responsibilities include eliciting requirements, maintaining a prioritized backlog, and coordinating across product, engineering, QA, and compliance. Experience in BPMN, epics, features, and user stories is essential.

Qualifications

• 3–5 years' experience as an IT Business Analyst or Systems Analyst—preferably in fintech, banking, payments, lending, or financial services.
• Strong understanding of digital banking processes: Account opening, eKYC, onboarding, payments, fund transfer, card management, loan applications, fraud checks, transaction workflows.
• Experience writing epics, features, and user stories (Agile / Scrum).
• Ability to convert complex business rules into precise technical requirements.
• Proficiency in creating process flow diagrams (e.g., BPMN), wireframes, and solution documentation.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Elicit, analyze, and document business, functional, and non-functional requirements (user stories, features, process flows, acceptance criteria).
• Translate business needs into clear, testable technical specifications for engineering teams.
• Maintain a well-organized backlog, ensuring requirements are prioritized and aligned with product roadmap.
• Facilitate discussions with product managers, developers, QA, operations, compliance, and business units.
• Act as the primary point of contact during requirement refinement, clarifications, and change management.
• Coordinate alignment across cross-functional teams to ensure smooth project execution.
• Develop end-to-end process flows, customer journeys, and system interaction diagrams.
• Identify gaps, inefficiencies, and improvement opportunities in existing systems and workflows.
• Assist in designing optimal solutions based on technical constraints and regulatory considerations.
• Ensure requirements adhere to fintech-specific regulations (e.g., BSP Circulars, data privacy, KYC/AML, risk & security guidelines).
• Work closely with compliance teams to integrate regulatory changes into product features.
• Support audits, risk assessments, and security reviews by providing requirement documentation and system understanding.
• Define acceptance criteria and support UAT planning and execution.
• Validate that delivered features meet business intent and regulatory standards.
• Investigate production issues by assessing logs, workflows, and expected system behavior.

Skills

IT Business Analysis

Fintech domain knowledge

Agile / Scrum

Requirements gathering

Process modeling

Stakeholder management

Tools

JIRA

Confluence

Figma

Swagger

Job description

About the Role

We are looking for a detail-oriented and business-savvy IT Business Analyst to support the design, enhancement, and delivery of fintech products and platforms. You will act as the bridge between business stakeholders and technical teams, ensuring that requirements are clear, aligned, secure, and implementable. In this role, you’ll help shape features, optimize workflows, and ensure compliance with industry standards and regulations.

Key Responsibilities

Requirements Analysis & Documentation

• Elicit, analyze, and document business, functional, and non-functional requirements (user stories, features, process flows, acceptance criteria).

• Translate business needs into clear, testable technical specifications for engineering teams.

• Maintain a well-organized backlog, ensuring requirements are prioritized and aligned with product roadmap.

Collaboration & Stakeholder Management

• Facilitate discussions with product managers, developers, QA, operations, compliance, and business units.

• Act as the primary point of contact during requirement refinement, clarifications, and change management.

• Coordinate alignment across cross-functional teams to ensure smooth project execution.

Process Mapping & Solution Design

• Develop end-to-end process flows, customer journeys, and system interaction diagrams.

• Identify gaps, inefficiencies, and improvement opportunities in existing systems and workflows.

• Assist in designing optimal solutions based on technical constraints and regulatory considerations.

Fintech / Regulatory Alignment

• Ensure requirements adhere to fintech-specific regulations (e.g., BSP Circulars, data privacy, KYC/AML, risk & security guidelines).

• Work closely with compliance teams to integrate regulatory changes into product features.

• Support audits, risk assessments, and security reviews by providing requirement documentation and system understanding.

Testing & Quality Support

• Define acceptance criteria and support UAT planning and execution.

• Validate that delivered features meet business intent and regulatory standards.

• Investigate production issues by assessing logs, workflows, and expected system behavior.

Key Qualifications

Must-Have

• 3–5 years' experience as an IT Business Analyst or Systems Analyst—preferably in fintech, banking, payments, lending, or financial services.

• Strong understanding of digital banking processes:
  Account opening, eKYC, onboarding, payments, fund transfer, card management, loan applications, fraud checks, transaction workflows.

• Experience writing epics, features, and user stories (Agile / Scrum).

• Ability to convert complex business rules into precise technical requirements.

• Proficiency in creating process flow diagrams (e.g., BPMN), wireframes, and solution documentation.

• Strong analytical and problem-solving skills with attention to detail.

Nice-to-Have

• Experience with:
  API integrations, ISO 8583/ISO 20022, 3D Secure, fraud rules, mobile app flows, authentication/authorization (MFA, biometrics), cloud platforms, microservices.

• Knowledge of regulatory standards like BSP Circulars (e.g., 706, 1108, 1122, 1213).

Background with tools such as JIRA, Confluence, Figma, Swagger