L2 Tech Support Engineer – Fintech Integrations & SQL

ezycollect by sidetrade; Philippines; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Continuous learning opportunities

Work with global clients

NSW public holidays

Job summary

ezycollect by Sidetrade is hiring for a Technical Support Specialist based in the Philippines. In this full-time role, you'll install and configure integrations, monitor sync operations, and resolve technical support tickets. Ideal candidates will have 2-3 years of experience in technical support, strong SQL skills, and excellent communication abilities. Work primarily during Australian business hours, with opportunities to interact with clients across Australia, New Zealand, and the US. Competitive salary and skill development offered.

Qualifications

• 2-3 years of experience in a technical support role, preferably in SaaS or fintech.
• Hands-on experience integrating with ERP platforms like Xero or SAP.
• Organized, reliable, adaptable with excellent communication skills.

Responsibilities

• Install and configure complex integrations.
• Monitor and maintain daily sync operations.
• Resolve technical support tickets.
• Provide inbound customer support.
• Liaise with technology partners.
• Use SQL to investigate and fix data issues.
• Maintain technical documentation.

Skills

Technical support experience

SQL skills

Integration with ERP systems

Customer communication

Tools

HubSpot

Intercom

MySQL

Job description

ezycollect by Sidetrade is hiring for a Technical Support Specialist based in the Philippines. In this full-time role, you'll install and configure integrations, monitor sync operations, and resolve technical support tickets. Ideal candidates will have 2-3 years of experience in technical support, strong SQL skills, and excellent communication abilities. Work primarily during Australian business hours, with opportunities to interact with clients across Australia, New Zealand, and the US. Competitive salary and skill development offered.