L1 Technical Support Specialist - 24/7 Onsite

NCR Corporation; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

NCR Voyix Corporation invites a Technical Support Representative to join its Cebu TAC. You will be the first point of contact, resolving issues for POS devices and related equipment and ensuring uptime for customers.

Responsibilities include remote troubleshooting, documenting incidents, following escalation paths, and assisting teammates with knowledge sharing in a 24/7 onsite setup. Strong communication and customer-service skills are essential, and you will continually learn new product

Qualifications

• 1–2 years of experience in technical support or similar role.
• Strong communication, customer-service, and customer-handling skills.
• Ability to learn and apply new technical knowledge through training.

Responsibilities

• Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
• Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow defined Remote Incident Management processes and document all activities in the incident tracking system.
• Review incident history and identify recurring issues.
• Escalate incidents according to established escalation paths when necessary.
• Contribute knowledge articles and maintain accurate customer/system documentation.
• Participate in team meetings, coaching, performance programs, and continuous improvement initiatives.
• Support less experienced colleagues through knowledge sharing and joint work sessions.
• Conduct incident quality audits and call monitoring activities.

Skills

Technical support

Customer service

Communication

Job description

NCR Voyix Corporation invites a Technical Support Representative to join its Cebu TAC. You will be the first point of contact, resolving issues for POS devices and related equipment and ensuring uptime for customers.

Responsibilities include remote troubleshooting, documenting incidents, following escalation paths, and assisting teammates with knowledge sharing in a 24/7 onsite setup. Strong communication and customer-service skills are essential, and you will continually learn new product