Administrator L1

Wipro Ltd.; Philippines; Presencial; PHP 320.000 - 420.000; Jornada completa

Descripción de la vacante

Wipro Ltd. is seeking an Administrator L1 to support IT service desk operations from Quezon City, Philippines. The role focuses on incident triage, documentation, and ensuring timely resolution of standard tickets within defined procedures.

This position emphasizes monitoring SLA timelines, tracking ticket lifecycles, and generating reports to support service quality and continuous improvement. The ideal candidate will thrive in a dynamic tech environment and contribute to reliable IT service

Formación

• Triaging and resolution of standard incident tickets (P5 and P4).
• Documentation of incidents and tracking status.
• SLA monitoring and reporting across ticket lifecycle.

Responsabilidades

• Triaging and resolution of tickets: Assist in the initial triage and response of standard incident tickets (P5 and P4) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
• SLA Monitoring: Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Conocimientos

TIS Service Desk

Descripción del empleo

Administrator L1

Company: Wipro

Job Type: Full Time

Location: Quezon City, Philippines

Job Description – Administrator L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

Responsibilities

• Triaging and resolution of tickets: Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
• SLA Monitoring: Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Mandatory Skills

TIS Service Desk

Company Vision

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.