L2 Application Support Engineer — Windows & SQL

NCR Voyix; Cebu City; On-site; PHP 469,000 - 714,000; Full time

Job summary

NCR Voyix is hiring an L2 Technical Support / Application Support Analyst in the Philippines to provide second-level technical and application support for business-critical systems. You will focus on in-depth troubleshooting, incident analysis, and root cause investigation, serving as an escalation point from L1 while ensuring system stability and high service quality.

Responsibilities include analyzing incidents from L1, using SQL to investigate data issues, and collaborating with

Qualifications

• 2 years of experience in L2 Technical Support or Application Support roles.
• Strong troubleshooting experience in a Microsoft Windows environment.
• Experience writing and executing SQL queries for investigation and support purposes.
• Knowledge of command-line scripting and PowerShell - advantage
• Experience in incident analysis, root cause identification, and problem resolution.
• Ability to clearly document technical solutions and communicate complex issues to both technical and non-technical stakeholders.
• Application support skills, including understanding of application workflows, integrations, and dependencies.
• Strong analytical and problem-solving abilities with attention to detail.
• Good English verbal and written communication skills and the ability to work collaboratively in a team environment.

Responsibilities

• Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues.
• Analyze, diagnose, and resolve incidents escalated from L1 support within agreed SLAs.
• Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence.
• Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities.
• Support business and customer-facing applications, ensuring availability, performance, and functional correctness.
• Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems.
• Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues.

Skills

Windows troubleshooting

SQL queries

PowerShell

Incident analysis

Documentation

Communication

Team collaboration

L2 support

Tools

Knowledge of incident management systems

Job description

NCR Voyix is hiring an L2 Technical Support / Application Support Analyst in the Philippines to provide second-level technical and application support for business-critical systems. You will focus on in-depth troubleshooting, incident analysis, and root cause investigation, serving as an escalation point from L1 while ensuring system stability and high service quality.

Responsibilities include analyzing incidents from L1, using SQL to investigate data issues, and collaborating with