Senior Level 3 Support Analyst - Retail Systems

ncr; Cebu City; On-site; PHP 420,000 - 660,000; Full time

Job summary

NCR Voyix is a global platform-powered leader in unified commerce, seeking a Level 3 Support Analyst to join our technical operations in the Philippines. You will diagnose complex issues, manage incidents, and provide advanced system support across software, hardware, and networks for our internal users and customers.

The ideal candidate holds an IT-related degree and at least 4 years of hands-on Level 2/3 support, with strong SQL, PowerShell, and communication skills.

Qualifications

• Diploma or Degree in Information Technology or related discipline.
• Minimum 4 years of hands-on experience in Level 2/3 support.
• Database management - Microsoft SQL Server, SQL Queries.
• PowerShell scripting.
• Object Oriented and .NET Programming (advantage).
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Strong interpersonal and communication skills
• Ability to analyze and resolve moderately complex computer and network problems.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Good interpersonal and customer relation skills.

Responsibilities

• Monitor Service Request System (SRS) incident management queue.
• Analyze incidents to identify service restoration actions to be taken. Incident investigation and diagnosis (including resolution where possible)
• Create problem records and perform root cause analysis.
• Takes incident resolution actions to restore service to customers.
• Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.
• Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.
• Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
• Overseas and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices. Performs miscellaneous job-related duties as assigned.

Skills

Troubleshooting

SQL

PowerShell

Networking basics

Communication skills

Customer support

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft SQL Server

SQL Queries

PowerShell scripting

NET programming (advantage)

Job description

NCR Voyix is a global platform-powered leader in unified commerce, seeking a Level 3 Support Analyst to join our technical operations in the Philippines. You will diagnose complex issues, manage incidents, and provide advanced system support across software, hardware, and networks for our internal users and customers.

The ideal candidate holds an IT-related degree and at least 4 years of hands-on Level 2/3 support, with strong SQL, PowerShell, and communication skills.