L2 Application Support Engineer - Windows & SQL

NCR COMMERCE PHILIPPINES INC.; Cebu City; On-site; PHP 320,000 - 520,000; Full time

Job summary

NCR COMMERCE PHILIPPINES INC. is seeking an L2 Technical Support / Application Support Analyst to provide second-level technical and application support for business-critical systems.

The role emphasizes in-depth troubleshooting, incident analysis, and escalation management from L1, ensuring system stability and high service quality. The ideal candidate has at least 2 years of L2/L1 support experience, strong Windows troubleshooting skills, SQL query proficiency, and the ability to document

Qualifications

• 2 years of L2 Technical Support or Application Support experience.
• Strong troubleshooting in Windows environments.
• Experience writing and running SQL queries.
• Knowledge of PowerShell is a plus.
• Experience in incident analysis and root cause identification.
• Able to document technical solutions clearly.
• Understanding of application workflows and dependencies.
• Excellent English communication, both written and spoken.

Responsibilities

• Provide second-level technical support for Windows-based environments.
• Analyze, diagnose, and resolve L1 escalations within SLAs.
• Perform incident analysis and root cause investigation.
• Use SQL queries to investigate data issues and support troubleshooting.
• Support business and customer-facing applications for availability and performance.
• Document solutions, root causes, and workarounds in knowledge bases.
• Collaborate with development, infrastructure, and third-level support teams on complex issues.

Skills

Windows troubleshooting

SQL queries

Root cause analysis

Incident management

PowerShell

Documentation

Team collaboration

Communication skills

Tools

PowerShell

Job description

NCR COMMERCE PHILIPPINES INC. is seeking an L2 Technical Support / Application Support Analyst to provide second-level technical and application support for business-critical systems.

The role emphasizes in-depth troubleshooting, incident analysis, and escalation management from L1, ensuring system stability and high service quality. The ideal candidate has at least 2 years of L2/L1 support experience, strong Windows troubleshooting skills, SQL query proficiency, and the ability to document