L2 Application Support Engineer – Incident & RCA

Toshiba Global Commerce Solutions; Philippines; Hybrid; PHP 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangement

On-site and client-site work

Job summary

Toshiba Global Commerce Solutions is seeking an experienced Application Support Engineer (L2) to join our team in supporting applications for projects. You will handle incidents, perform root cause analysis, and collaborate with DevOps during deployments to ensure SLA compliance.

The ideal candidate has strong SQL, Kafka, AWS, Linux, and API monitoring skills, with a background in ITIL and robust communication abilities. Hybrid work arrangement available in the Philippines.

Qualifications

• Bachelor’s degree in computer engineering, Computer Science, or IT.
• Minimum 8 years of work experience as Application Support Engineer.
• Knowledge of SQL, scripting, and log analysis.
• Strong communication, teamwork, and problem-solving skills.
• ITIL experience is a plus.

Responsibilities

• Handle Incidents & Issues requiring deep technical analysis.
• Investigate application errors, failures, and performance issues.
• Perform root cause analysis for recurring incidents.
• Provide timely fixes or workarounds to restore service.
• Analyze logs and database queries; reproduce in test/staging.
• Coordinate with DevOps during rollouts and deployments.
• Ensure SLAs are met and communicate status to stakeholders.
• Maintain runbooks, SOPs, and troubleshooting guides.

Skills

Troubleshooting

Analytical skills

Kafka

SQL

AWS

Linux

APIs

Postman/Swagger

Monitoring tools

Documentation

ITIL

Education

Bachelor’s degree in CS/IT

Tools

Grafana

Job description

Toshiba Global Commerce Solutions is seeking an experienced Application Support Engineer (L2) to join our team in supporting applications for projects. You will handle incidents, perform root cause analysis, and collaborate with DevOps during deployments to ensure SLA compliance.

The ideal candidate has strong SQL, Kafka, AWS, Linux, and API monitoring skills, with a background in ITIL and robust communication abilities. Hybrid work arrangement available in the Philippines.