L1 Technical Support Specialist — 24/7 Onsite POS Help

NCR Voyix; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

NCR Voyix in Cebu, Philippines is seeking a Technical Support Representative to be the first line of assistance for our customers. You’ll troubleshoot issues with POS devices and other supported equipment, provide timely follow-ups, and ensure retail, hospitality, financial, and cloud solutions run smoothly.

Ideal candidates have 1–2 years in technical support, strong communication and problem‑solving skills, and the ability to learn new tech quickly.

Qualifications

• 1–2 years of experience in technical support or similar role.
• Strong communication, customer service, and customer‑handling skills.
• Functional proficiency in required foreign languages based on customer needs.
• Solid technical aptitude and problem‑solving ability.

Responsibilities

• Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
• Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required.
• Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
• Follow defined Remote Incident Management processes and document all activities in the incident tracking system.
• Review incident history and identify recurring issues.
• Escalate incidents according to established escalation paths when necessary.
• Contribute to knowledge articles and maintain accurate customer/system documentation.
• Participate in team meetings, coaching, performance programs, and continuous improvement initiatives.
• Support less experienced colleagues through knowledge sharing and joint work sessions.
• Conduct incident quality audits and call monitoring activities.

Skills

Technical support

Customer service

Communication

Problem solving

Job description

NCR Voyix in Cebu, Philippines is seeking a Technical Support Representative to be the first line of assistance for our customers. You’ll troubleshoot issues with POS devices and other supported equipment, provide timely follow-ups, and ensure retail, hospitality, financial, and cloud solutions run smoothly.

Ideal candidates have 1–2 years in technical support, strong communication and problem‑solving skills, and the ability to learn new tech quickly.