L1 Remote Desktop Support Analyst

HCL Technologies Limited; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Personal time off

Maternity and paternity benefits

Access to skills/higher education programs/resources

Discounts on products and services

Participation in CSR programs

Opportunities to grow and advance your career

Job summary

HCL Technologies Limited is seeking a dedicated individual for L1 remote desktop support in Manila, Philippines. This role involves troubleshooting and resolving tickets while adhering to quality standards and service level agreements. Responsibilities include hardware/software/network diagnosis via multiple channels, ensuring customer satisfaction, and maintaining efficiency. With opportunities for personal and professional growth, candidates will enjoy various benefits, including personal time off and access to higher education programs.

Qualifications

• Independently troubleshoot and resolve assigned tickets.
• Provide L1 remote desktop support via telephone/email/chat.
• Adhere to quality standards and regulatory requirements.

Responsibilities

• Provide support to resolve hardware/software/network issues.
• Maintain high login efficiency and ensure positive customer experience.
• Update worklogs and follow the escalation process.

Job description

HCL Technologies Limited is seeking a dedicated individual for L1 remote desktop support in Manila, Philippines. This role involves troubleshooting and resolving tickets while adhering to quality standards and service level agreements. Responsibilities include hardware/software/network diagnosis via multiple channels, ensuring customer satisfaction, and maintaining efficiency. With opportunities for personal and professional growth, candidates will enjoy various benefits, including personal time off and access to higher education programs.