Around-the-Clock Service Desk Analyst (IT Support)

Travel + Leisure Global Support Services (Philippines) Inc.; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

Travel + Leisure Global Support Services (Philippines) Inc. is seeking a Service Desk Analyst responsible for providing 24/7 L1 support to internal staff as part of the Global ServiceDesk Team. This role includes incident management, software installation, and exceptional customer experience.

The ideal candidate will have a strong problem-solving attitude, excellent customer service skills, and a commitment to teamwork. The position requires flexibility with shift work and offers opportunities for growth in a high-paced environment.

Qualifications

• 1–2 years previous work experience in an IT operations environment.
• Flexibility to work productively in a fast-paced, high-growth environment.
• Strong problem-analysis skills and adaptability.

Responsibilities

• Provide 24/7 L1 support to T+L staff.
• Manage incidents through request management.
• Install software and perform L1 troubleshooting.

Skills

Customer service skills

Problem-solving attitude

Ability to work in a team

Excellent PC hardware skills

Education

IT-related degree or 1–2 years experience in IT operations

Tools

Microsoft certification and/or training

Job description

Travel + Leisure Global Support Services (Philippines) Inc. is seeking a Service Desk Analyst responsible for providing 24/7 L1 support to internal staff as part of the Global ServiceDesk Team. This role includes incident management, software installation, and exceptional customer experience.

The ideal candidate will have a strong problem-solving attitude, excellent customer service skills, and a commitment to teamwork. The position requires flexibility with shift work and offers opportunities for growth in a high-paced environment.