Network Support Engineer I (L1) – Network & Voice On-Site

Blue Pearl PTY; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A technology services company based in Taguig, Philippines is searching for a Network Support Engineer – L1. The successful candidate will provide first-level support for network and voice infrastructure, including monitoring and troubleshooting tasks. Responsibilities include documentation and adherence to ITIL processes, while also engaging in hands-on support for network devices and telecom systems. This role requires basic networking knowledge and strong communication skills, as well as the ability to follow detailed instructions and work in shifts.

Qualifications

• Basic to intermediate knowledge of networking technologies.
• Working knowledge of network devices.
• Basic understanding of Telecom & Voice infra.

Responsibilities

• Monitor network and telecom infrastructure.
• Provide L1 support for network devices.
• Act as onsite support for remote instructions.
• Maintain inventory reports and documentation.
• Follow ITIL-aligned processes for incidents and changes.

Skills

Networking technologies (LAN/WAN, TCP/IP, VLANs)

Cisco/HP/Aruba Switches

Telecom & Voice infra knowledge

NMS tools familiarity

Cable management

Job description

A technology services company based in Taguig, Philippines is searching for a Network Support Engineer – L1. The successful candidate will provide first-level support for network and voice infrastructure, including monitoring and troubleshooting tasks. Responsibilities include documentation and adherence to ITIL processes, while also engaging in hands-on support for network devices and telecom systems. This role requires basic networking knowledge and strong communication skills, as well as the ability to follow detailed instructions and work in shifts.