L1 Infrastructure Support & Monitoring Engineer

Questronix Corporation; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Questronix Corporation in the Philippines seeks a Level 1 IT Support Analyst to maintain enterprise infrastructure and respond to incidents across servers, OS, and networks. You will monitor systems 24/7 and perform initial triage before escalation.

Responsibilities include ITSM ticketing, SOP adherence, basic user administration, backups, and coordination with other teams. The role requires shifts including nights, weekends, and holidays.

Qualifications

• Experience providing Level 1 IT infrastructure support.
• Able to monitor, triage and escalate incidents per SLA.
• Familiar with SOPs, ITSM processes and documentation.

Responsibilities

• Provide Level 1 operational support for servers, OS, networks and related services.
• Monitor infrastructure 24/7 and respond to alerts and service requests.
• Triage and troubleshoot incidents before escalation.
• Update and manage incident tickets in the ITSM system.
• Execute SOPs for routine tasks and perform basic user account administration.
• Monitor backups and report failures.
• Coordinate with internal teams and vendors during incident resolution.
• Support Production, UAT, and Development environments.
• Participate in shift-based operations including nights, weekends, and holidays.
• Continue developing technical skills through training and certification.

Skills

IT support

Incident management

Network monitoring

Troubleshooting

Documentation

Tools

ITSM platform

Monitoring tools

Backup tooling

Job description

Questronix Corporation in the Philippines seeks a Level 1 IT Support Analyst to maintain enterprise infrastructure and respond to incidents across servers, OS, and networks. You will monitor systems 24/7 and perform initial triage before escalation.

Responsibilities include ITSM ticketing, SOP adherence, basic user administration, backups, and coordination with other teams. The role requires shifts including nights, weekends, and holidays.