Freshservice ITSM Specialist & Admin

Questronix Corporation; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Questronix Corporation is seeking a Freshservice Support Analyst in the Philippines to provide timely technical assistance and maintain system uptime. You will enable efficient use of Freshservice features across IT teams and support business operations through proactive maintenance and guidance.

The role covers incident resolution, system configuration, integrations with tools like Jira and Slack, and reporting to drive optimization and knowledge sharing.

Responsibilities

• Incident Management & Issue Resolution: Troubleshoot and resolve platform issues (login problems, workflow failures, automation errors).
• Configuration & Administration Support: Assist with workflows, automation rules, SLA policies, ticket forms, and user roles.
• Integration & API Support: Set up integrations with Jira, Slack, Teams; troubleshoot API-based automations.

Skills

Freshservice administration

IT support

Tools

Freshservice

Jira

Slack

Microsoft Teams

Active Directory

Job description

Questronix Corporation is seeking a Freshservice Support Analyst in the Philippines to provide timely technical assistance and maintain system uptime. You will enable efficient use of Freshservice features across IT teams and support business operations through proactive maintenance and guidance.

The role covers incident resolution, system configuration, integrations with tools like Jira and Slack, and reporting to drive optimization and knowledge sharing.