L&D Specialist - Store Operations

Private Advertiser; Philippines; On-site; PHP 300,000 - 500,000; Full time

Job summary

Private Advertiser is seeking an L&D Specialist – Store Operations to strengthen the technical competencies and operational capabilities of our store teams. You will work with Store Operations leaders and SMEs to identify gaps, develop and facilitate learning programs, and monitor employee development.

The role emphasizes Training Needs Analysis, cross-training programs, and competency assessments, with a focus on hands-on store environments across retail, grocery, or food & beverage settings.

Qualifications

• Bachelor's degree in Psychology, HRM, Education, BA, Communications, or related field.
• At least 3 years of L&D / Training experience.
• Experience supporting Store Operations in retail, grocery, food & beverage, or restaurant.
• Experience conducting Training Needs Analysis (TNA).
• Experience in training design, facilitation, competency assessment, and/or certification.
• Strong presentation, facilitation, coaching, coordination, and interpersonal skills.
• Proficient in MS Office, presentation tools, and digital learning tools.
• Organized, creative, adaptable, collaborative, and people-oriented.

Responsibilities

• Conduct Training Needs Analysis to identify competency gaps.
• Design, develop, and coordinate learning programs.
• Develop and maintain training modules, facilitator guides, participant materials, activities, and other learning resources.
• Facilitate learning programs using adult learning methodologies.
• Coordinate cross-training programs to improve employee flexibility and readiness across applicable stations.
• Develop and administer competency assessment tools and certification activities.
• Monitor training completion, assessment results, certification status, and employee competency development.
• Evaluate training effectiveness through feedback, assessments, observations, and learning results.
• Coach and support internal trainers, facilitators, and SMEs.
• Prepare L&D reports, dashboards, and management updates.
• Coordinate training schedules, venues, materials, external facilitators, and other logistics.
• Recommend improvements to training content, methodology, competency standards, and overall learning experience.

Skills

TNA

Instructional design

Facilitation

Coaching

Cross-training

MS Office & digital tools

Education

Bachelor's degree in Psychology, HRM, Education, Business Admin, Communications, or related field

Tools

MS Office

Presentation tools

Digital learning tools

Job description

About the Role

We are looking for an L&D Specialist – Store Operations who will help strengthen the technical competencies and operational capabilities of our store teams.

This role will work closely with Store Operations leaders and Subject Matter Experts (SMEs) to identify competency gaps, develop and facilitate learning programs, coordinate cross-training, conduct competency assessments, and monitor employee development.

Key Responsibilities

• Conduct Training Needs Analysis (TNA) to identify technical and operational competency gaps.

• Design, develop, and coordinate learning programs aligned with store operations requirements.

• Develop and maintain training modules, facilitator guides, participant materials, activities, and other learning resources.

• Facilitate learning programs using adult learning and learner-centered methodologies.

• Coordinate cross-training programs to improve employee flexibility and readiness across applicable stations.

• Develop and administer competency assessment tools and certification activities.

• Monitor training completion, assessment results, certification status, and employee competency development.

• Evaluate training effectiveness through feedback, assessments, observations, and learning results.

• Coach and support internal trainers, facilitators, and SMEs.

• Prepare L&D reports, dashboards, and management updates.

• Coordinate training schedules, venues, materials, external facilitators, and other logistics.

• Recommend improvements to training content, methodology, competency standards, and overall learning experience.

Qualifications

Must-Have:

• Bachelor's degree in Psychology, Human Resource Management, Education, Business Administration, Communication, or a related field.

• At least 3 years of relevant Learning & Development / Training experience.

• Strong experience supporting Store Operations, preferably from retail, grocery, food & beverage, or restaurant environments.

• Experience conducting Training Needs Analysis (TNA) and identifying competency gaps.

• Experience in training design, facilitation, competency assessment, and/or certification.

• Strong presentation, facilitation, coaching, coordination, and interpersonal skills.

• Ability to analyze training feedback and learning results.

• Proficient in MS Office, presentation tools, and digital learning tools.

• Organized, creative, adaptable, collaborative, and people-oriented.

Preferred Profile:

• Experience directly supporting frontline/store employees.

• Experience handling technical/operational training and cross-training programs.

• Relevant L&D, training, facilitation, or competency-development certifications are an advantage.

Work Arrangement

Onsite / Store Operations Environment

Functional Areas

• Learning & Development

• Training & Development

• Retail / Store Operations