KYC Operations Lead: Drive KPIs, Data Quality & Compliance

GCash; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

GCash is seeking a qualified professional to lead KYC operations and Aftersales, ensuring data quality and KPI achievement. The role requires a graduate degree and 2–5 years in operations management in a fast-paced FinTech setting.

You will oversee data requests from partners, drive process improvements, and ensure adherence to BSP policies while collaborating with cross-functional teams in a high-pressure environment.

Qualifications

• A graduate degree is required.
• 2–5 years of experience in operations management.
• Monitors operations excellence and resiliency to manage multiple initiatives.
• Can work in a fast-paced, high-pressure entrepreneurial environment.
• Team player with excellent interpersonal and communication skills.

Responsibilities

• Monitors performance in KYC operations to achieve targets and ensure data quality.
• Oversee team performance related to information clean-up and KYC data requests from partners and stakeholders.
• Oversee Aftersales operations and ensure KPIs are met.
• Ensure processes adhere to BSP policies and compliance to procedures.
• Drive continuous improvements in internal and external stakeholder processes.

Skills

IT background

Computer science

Software engineering

Analytical skills

Process improvement

Education

Graduate degree

Job description

GCash is seeking a qualified professional to lead KYC operations and Aftersales, ensuring data quality and KPI achievement. The role requires a graduate degree and 2–5 years in operations management in a fast-paced FinTech setting.

You will oversee data requests from partners, drive process improvements, and ensure adherence to BSP policies while collaborating with cross-functional teams in a high-pressure environment.