KYC Service Delivery Lead

Globe Telecom, Inc.; Metro Manila; On-site; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Career growth and development

Dynamic and collaborative team

Competitive and flexible compensation package

Job summary

Globe Telecom, Inc. is seeking an experienced operations manager to join the Technology & Operations team at GCash. The ideal candidate will have a graduate degree and 2-5 years of operations management experience in a dynamic FinTech environment.

The role involves monitoring performance in KYC operations, ensuring adherence to policies, and driving continuous improvements. Join a company that values its people and offers a competitive benefits package!

Qualifications

• 2 – 5 years of experience in operations management.
• Ability to monitor operations excellence and manage multiple initiatives.
• Good command of English is essential.

Responsibilities

• Monitor performance in KYC operations to achieve targets and ensure data quality.
• Oversee team performance and information clean-up.
• Drive continuous improvements for all stakeholders.

Skills

Operations management

Analytical thinking

Interpersonal skills

High-pressure performance

KYC QA experience

Education

Graduate degree

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!

Responsibilities

• Monitors performance in KYC operations to achieve the targets and ensure data quality.
• Oversee team performance in relation with information clean-up, KYC data requests from partners and stakeholders.
• Oversee Aftersales operations, ensure KPI's are met.
• Ensure processes adhere to BSP policies and compliance to set procedures.
• Drive continuous improvements in both internal and external stakeholders.

Qualifications

• A graduate degree is required.
• 2 – 5 years of experience in operations management.
• Monitors operations excellence and resiliency to manage multiple initiatives.
• Can work in fast-paced, high-pressure entrepreneurial environment.
• Team player with excellent interpersonal and communication skills.
• Good command of English is essential.
• KYC QA experience is a plus.

Benefits

• Opportunity for career growth and development in the top FinTech company in the country.
• Working with a dynamic and highly collaborative team who want to change the game.
• A company that values its people with highly competitive and flexible compensation and benefits package.