KYC Investigation Specialist (Thai) – Remote, 1-Year FTC

Amazon Inc.; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Amazon Inc. is seeking an Investigation Specialist (Thai speaker) for a 1-year fixed-term contract with a remote work arrangement. The role requires English and Thai proficiency and the ability to craft concise, accurate written responses.

Weekend and holiday hours may be part of the normal 5-day shift. You will join the Customer Trust and Partner Support (CTPS) team to investigate online e-commerce risk, review seller documentation, and help protect the safety and integrity of Amazon

Qualifications

• High School Diploma required.
• Proficiency in English and Thai with ability to compose clear written responses.
• Experience with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Review legitimacy and accuracy of seller documents and respond as needed.
• Evaluate seller information using internal and external sources.
• Work with Amazon portals and tools to process cases efficiently.
• Maintain high ethics and data integrity in handling sensitive information.
• Assess new sellers for onboarding and risk prevention.
• Communicate with customers via email to resolve inquiries and provide updates.
• Help minimize friction for legitimate sellers and stay updated on SOPs.

Skills

English

Thai

Education

High School Diploma

Tools

Microsoft Office

Job description

Amazon Inc. is seeking an Investigation Specialist (Thai speaker) for a 1-year fixed-term contract with a remote work arrangement. The role requires English and Thai proficiency and the ability to craft concise, accurate written responses.

Weekend and holiday hours may be part of the normal 5-day shift. You will join the Customer Trust and Partner Support (CTPS) team to investigate online e-commerce risk, review seller documentation, and help protect the safety and integrity of Amazon