Investigation Associate — E‑Commerce Risk (Manila, 24/7)

Amazon Inc.; Metro Manila; On-site; PHP 550,000 - 750,000; Full time

Job summary

Amazon Philippines is seeking dedicated candidates to join the Seller Experience Protection Operations (SEPO) Team in Manila. The role focuses on investigating and eliminating online e-commerce risk, requiring strong English skills, analytical thinking, and rigorous attention to detail.

Candidates should be able to work a 5-day week with rotating shifts, including weekends, and maintain a high standard of accuracy. A dedicated home workspace and reliable internet are essential.

Qualifications

• Excellent written and spoken English skills.
• Ability to compose concise, accurate written responses.

Responsibilities

• Investigate and mitigate online e-commerce risk.
• Authenticate customers and complex transactions with sound judgment.
• Engage with team members, leads, management, and vendors to achieve goals.
• Contribute to productivity and quality assurance in the department.

Skills

Excellent English

Analytical skills

Problem solving

Time management

Detail oriented

Self disciplined

Education

High school diploma

Tools

MS Office

Job description

Amazon Philippines is seeking dedicated candidates to join the Seller Experience Protection Operations (SEPO) Team in Manila. The role focuses on investigating and eliminating online e-commerce risk, requiring strong English skills, analytical thinking, and rigorous attention to detail.

Candidates should be able to work a 5-day week with rotating shifts, including weekends, and maintain a high standard of accuracy. A dedicated home workspace and reliable internet are essential.